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Name *

First

Last

I am completing this form: *

What qualification are you seeking RPL for? *

What is your current job role? *

How many years have you worked in the industry? *

1-2 Years
3-4 Years
5-9 Years
10+ Years

Please list any other relevant job roles you have held over the past 5 years. *

Please provide a brief description of your main experience and responsibilities within the industry. *

Have you previously achieved a formal qualification? *

	Yes	No
Worked safely and responded to emergency incidents?	Worked safely and responded to emergency incidents? Yes	Worked safely and responded to emergency incidents? No
Identified and reported hazards and risks?	Identified and reported hazards and risks? Yes	Identified and reported hazards and risks? No
Participated in fire drills, evacuations and WHS meetings?	Participated in fire drills, evacuations and WHS meetings? Yes	Participated in fire drills, evacuations and WHS meetings? No
Monitored and complied with WHS, including sharing information?	Monitored and complied with WHS, including sharing information? Yes	Monitored and complied with WHS, including sharing information? No

	Yes	No
Used business technology including computers, scanners, printers and EFTPOS?	Used business technology including computers, scanners, printers and EFTPOS? Yes	Used business technology including computers, scanners, printers and EFTPOS? No
Managed appointments and schedules using electronic or manual diaries?	Managed appointments and schedules using electronic or manual diaries? Yes	Managed appointments and schedules using electronic or manual diaries? No
Processed, stored and maintained information in filing and record systems?	Processed, stored and maintained information in filing and record systems? Yes	Processed, stored and maintained information in filing and record systems? No
Collected, distributed, received and dispatched mail?	Collected, distributed, received and dispatched mail? Yes	Collected, distributed, received and dispatched mail? No

	Yes	No
Adjusted your workspace to suit your ergonomic, organisational and WHS requirements?	Adjusted your workspace to suit your ergonomic, organisational and WHS requirements? Yes	Adjusted your workspace to suit your ergonomic, organisational and WHS requirements? No
Touch typed with an accuracy of 98%?	Touch typed with an accuracy of 98%? Yes	Touch typed with an accuracy of 98%? No
Produced word documents with tables, images and charts?	Produced word documents with tables, images and charts? Yes	Produced word documents with tables, images and charts? No
Produced spreadsheets with formulas, merging cells, multiple worksheets and charts?	Produced spreadsheets with formulas, merging cells, multiple worksheets and charts? Yes	Produced spreadsheets with formulas, merging cells, multiple worksheets and charts? No
Created Powerpoint presentations?	Created Powerpoint presentations? Yes	Created Powerpoint presentations? No
Created a document in line with organisations policies and procedures?	Created a document in line with organisations policies and procedures? Yes	Created a document in line with organisations policies and procedures? No

	Yes	No
Established a rapport with customers on a day to day basis?	Established a rapport with customers on a day to day basis? Yes	Established a rapport with customers on a day to day basis? No
Responded to customer enquiries, requests, problems and difficult service situations?	Responded to customer enquiries, requests, problems and difficult service situations? Yes	Responded to customer enquiries, requests, problems and difficult service situations? No
Identified customer’s needs, wants and expectations?	Identified customer’s needs, wants and expectations? Yes	Identified customer’s needs, wants and expectations? No
Sought/provided feedback to/from customers, colleagues and supervisors?	Sought/provided feedback to/from customers, colleagues and supervisors? Yes	Sought/provided feedback to/from customers, colleagues and supervisors? No
Monitored and reported on service delivery?	Monitored and reported on service delivery? Yes	Monitored and reported on service delivery? No
Developed and monitored customer service policies, procedures and practices?	Developed and monitored customer service policies, procedures and practices? Yes	Developed and monitored customer service policies, procedures and practices? No

	Yes	No
Communicated with others in the workplace via written correspondence?	Communicated with others in the workplace via written correspondence? Yes	Communicated with others in the workplace via written correspondence? No
Monitored environmentally sustainable practices?	Monitored environmentally sustainable practices? Yes	Monitored environmentally sustainable practices? No
Asked for feedback on your work performance?	Asked for feedback on your work performance? Yes	Asked for feedback on your work performance? No
Cooperated with others and dealt with issues and conflict?	Cooperated with others and dealt with issues and conflict? Yes	Cooperated with others and dealt with issues and conflict? No
Worked with others from diverse backgrounds?	Worked with others from diverse backgrounds? Yes	Worked with others from diverse backgrounds? No

	Yes	No
Complied with all regulations relating to your business?	Complied with all regulations relating to your business? Yes	Complied with all regulations relating to your business? No
Monitored and improved business performance with marketing strategies?	Monitored and improved business performance with marketing strategies? Yes	Monitored and improved business performance with marketing strategies? No
Researched and developed business plans for achieving goals and objectives?	Researched and developed business plans for achieving goals and objectives? Yes	Researched and developed business plans for achieving goals and objectives? No
Implemented, managed and reviewed finances regularly?	Implemented, managed and reviewed finances regularly? Yes	Implemented, managed and reviewed finances regularly? No
Interpreted financial reports to develop financial strategies?	Interpreted financial reports to develop financial strategies? Yes	Interpreted financial reports to develop financial strategies? No
Developed a digital action plan to achieve business goals?	Developed a digital action plan to achieve business goals? Yes	Developed a digital action plan to achieve business goals? No
Investigated opportunities and ideas for business development?	Investigated opportunities and ideas for business development? Yes	Investigated opportunities and ideas for business development? No
Formulated and implemented actions to develop and sustain a small business?	Formulated and implemented actions to develop and sustain a small business? Yes	Formulated and implemented actions to develop and sustain a small business? No

	Yes	No
Managed meeting minutes and reported on meeting outcomes?	Managed meeting minutes and reported on meeting outcomes? Yes	Managed meeting minutes and reported on meeting outcomes? No
Established design and production standards for organisational documents, using a range of software?	Established design and production standards for organisational documents, using a range of software? Yes	Established design and production standards for organisational documents, using a range of software? No
Designed, tested and amended document templates?	Designed, tested and amended document templates? Yes	Designed, tested and amended document templates? No
Prepared, delivered and reviewed a presentation for a target audience?	Prepared, delivered and reviewed a presentation for a target audience? Yes	Prepared, delivered and reviewed a presentation for a target audience? No

	Yes	No
Evaluated monitored, adjusted customer service strategies?	Evaluated monitored, adjusted customer service strategies? Yes	Evaluated monitored, adjusted customer service strategies? No
Assisted customers convey and met their complex needs?	Assisted customers convey and met their complex needs? Yes	Assisted customers convey and met their complex needs? No
Utilised different networks to assist your customer’s needs?	Utilised different networks to assist your customer’s needs? Yes	Utilised different networks to assist your customer’s needs? No
Developed strategies/systems to ensure products/services are delivered to meet company standards?	Developed strategies/systems to ensure products/services are delivered to meet company standards? Yes	Developed strategies/systems to ensure products/services are delivered to meet company standards? No
Worked with internal and external customers?	Worked with internal and external customers? Yes	Worked with internal and external customers? No

	Yes	No
Participated in planning, selection and induction processes for recruitment?	Participated in planning, selection and induction processes for recruitment? Yes	Participated in planning, selection and induction processes for recruitment? No
Make informed business decisions?	Make informed business decisions? Yes	Make informed business decisions? No
Implemented and reported on operational plans?	Implemented and reported on operational plans? Yes	Implemented and reported on operational plans? No
Implemented continuous improvement systems and processes?	Implemented continuous improvement systems and processes? Yes	Implemented continuous improvement systems and processes? No
Encouraged teams to identify opportunities for further improvement?	Encouraged teams to identify opportunities for further improvement? Yes	Encouraged teams to identify opportunities for further improvement? No
Allocated work and assessed performance of staff that report to you?	Allocated work and assessed performance of staff that report to you? Yes	Allocated work and assessed performance of staff that report to you? No
Provided on the job coaching and feedback to support staff where necessary?	Provided on the job coaching and feedback to support staff where necessary? Yes	Provided on the job coaching and feedback to support staff where necessary? No

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