Support Services

help and support are only moments away when you study with College Australia

We like to pride ourselves in providing you with a supported learning experience with a holistic approach. 

When your mind and body are supported to be happy and healthy, it reflects upon the experiences in your life. This level of support gives you the space to focus on your studies and achieving your study and career goals!

How we support you

Below you will find different avenues available to support you to create solid foundations for success in your studies. If you can’t find the support you are looking for, please contact one of our friendly crew on the link below.

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Personal Support

We understand that there may be times when personal issues may affect your ability to undertake your training. We encourage students to advise us if personal issues impact their attendance or progression through the course. CA staff will ensure options are available to minimise the impact on your course progress and provide alternatives, dependant on the circumstances, e.g. deferring course for a period of time.

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Learning Support

All students undertake a Language Literacy and Numeracy assessment. This helps us understand your needs to undertake your study.  If significant issues arise, we can direct you to the appropriate services.  We also provide hints and tips and a range of micro-learning courses to assist you through your journey. A student mentor is here to help you navigate the forms of support that we can offer.

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Disability Support

Should a student or potential student identify themselves with a disability, Educators will liaise with the student and relevant disability support agencies/workers to assess the viability of the student to complete the course and the delivery and assessment requirements of the participant through customisation of the program.

If providers cannot accommodate the student’s needs, we will endeavour to identify another Registered Training Organisation that can deliver the same competencies that can accommodate the student’s needs.

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Health and Wellbeing Support

Our support doesn’t stop at the classroom door. We encourage our students to try the free Smiling Mind app where you can find a series of mindfulness practices to support you through life’s ups and downs and keep you on track with your studies.

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Career and Job Support

Employers often approach us for potential workforce needs. We promote these opportunities to potential students as they become available.

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Complaints

We want you to feel like you can come to us to provide feedback of any kind. Giving us feedback helps us to ensure we are providing positive learning experiences for all our students. Your feedback is valued! You can speak to one of our friendly crew by calling 07 3255 0506 or submit an appeal online here.

Language Services

Reading Writing Hotline

The Reading Writing Hotline provides information on:

  • – Reading and writing classes for adults in your local area
  • – Distance learning if you are unable to attend classes
  • – How to become a literacy volunteer
  • – Commonwealth-funded English as a second language (ESL programs for migrants)
  • – Commonwealth-funded programs for Centrelink clients
  • – Literacy in the workplace programs

You can call their free Helpline on 1300 6555 06 or visit the website.

Interpreter Service

If students require an Interpreter service, we will endeavour to locate the appropriate free service where necessary.

In the event that you need to access an interpreter to assist with your learning or assessment, you may need to contact the TIS National on 131 450 (24 hours a day, seven days a week) or go to the Australian Government Immigration website.

Where an interpreter is accessed, and costs are not covered by government funding, the participant will be required to incur the cost.

Helpful Support Contacts

Centrelink – 13 10 21
National Training Hotline – 133 873
Department of Immigration – 131 881
Mission Australia Helpline – 1300 886 999
Salvation Army Care Line – (07) 3831 9016
Lifeline – 13 11 14
Beyond Blue – 1300 224 636
Men’s Line Australia – 1300 789 978
Alcoholics Anonymous – (07) 3255 9162
Alcohol and Drug Information Service – (07) 3236 2414

Drug and Alcohol Helpline – 1800 888236
Pregnancy Helpline – 1300 139 313
Drug Arm – 1300 656 800
Translation & Interpreter Service – 13 14 50
Sexual Assault Helpline – 1800 010 120
Gambling Helpline – 1800 222 050
Youth Mental Health – 1800 551800
Disability Services Queensland – 1800 177 120
Legal Aid Queensland – 1300 651 188
Adult Learning Australia – www.ala.asn.au

Additional Support Contacts for International Students

Where social or personal circumstances may affect a student’s learning experience, we will support the student where possible, including referral to the following:

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