Domestic Student Information


Every client is valued, which is why we try to supply you with all the support you need. We will:

  • Provide you with all the information and resources to get started;
  • Tailor the course and training options to suit you;
  • Connect you with your fun and friendly Trainer;
  • Guide you through the entire process;
  • Provide you with on-going support offered via email and telephone communications;
  • Keep you updated with news, study hints and helpful information via the student portal, as well as our blog and newsletter;
  • Issue the nationally recognised qualification or statement of attainment upon completion.

We offer different study options to cater for all of our student’s needs. You can choose to complete your studies via Online, Distance or Face-to-Face. We also have options for corporate clients and traineeships in the workplace.

Enroling couldn’t be easier! All you need to do is go to our website to enrol online. You will also need to provide us with copies of your Identification which may include one or more of the following:

  • Passport
  • Birth Certificate
  • Citizenship Certificate
  • License issued under Australian law

Additional documentation may be required to prove citizenship, permanent residency or other visa status.

If you’re studying nationally recognised training in Australia from 1 January 2015, you will be required to have a Unique Student Identifier (USI). Your USI links to an online account that contains all your training records and results (transcript) that you have completed from 1 January 2015 onwards.

When applying for a job or enrolling in further study, you will often need to provide your training records and results (transcript). One of the main benefits of the USI is the ability to provide students with easy access to their training records and results (transcript) throughout their life.

To create or access your USI account online please click here.

To ensure College Australia is better able to serve you please email your USI to us at your earliest convenience.

All students will undertake pre-enrolment eligibility assessments to ensure they have the skills to meet the language, literacy and numeracy (LLN) demands and qualification entry requirements of their chosen training course. We encourage students with issues to seek assistance from our student advisors or your trainer.

We will discuss the full range of options available in a supportive and caring environment, which will assist the student in achieving their educational outcomes.

If you need an extension make sure to let us know.

You can email us or call us.

You should try to speak to your trainer directly, but if they are unavailable you can talk to one of our student advisors. They’ll advise you about the options available and guide you through the process.

If you need to change your study mode or your course, make sure to let us know.

You can email us or call us.

You should try to speak to your trainer directly, but if they are unavailable you can talk to one of our student advisors. They’ll advise you about the options available and guide you through the process.

If you need to withdraw from your course altogether make sure to let us know.

You can email us or call us.

You should try to speak to your trainer directly, but if they are unavailable you can talk to one of our student advisors. They’ll advise you about the options available and guide you through the process.

College Australia provides certified copies of certificates and other educational results it holds. To protect people's privacy, copies can only be provided to the person named on the certificate.

To apply for a re-issue of a certificate please fill in our online form and supply proof identity to us. A fee is payable with the application. We will contact you within 2-4 business days in regards to your application.

College Australia is committed to providing quality training and assessment in accordance with the Standards for Registered Training Organisations (SRTOs 2015). As such, College Australia is required to have a policy and processes in place to manage and respond to allegations involving the conduct of staff, learners and third party training and assessment providers who provide services on behalf of College Australia.

To lodge a complaint or appeal, please fill out and submit this form.

Vocation Placement is the requirement of the qualification that stipulates placement is a part of the student's training and assessment. It MUST be undertaken in a workplace, under the supervision of suitably qualified personnel. The duration of the vocation placement is stipulated and agreements are signed by all parties involved: College Australia, the employer and the student. Vocational Placement must be completed to achieve the qualification.

Practical component refers to the part of the training and assessment that is practical in nature. Where possible, the practical component is completed while the student is undertaking Vocational Placement. This is determined at an individual unit level.

In some situations, the practical component may be simulated. For example:

  • If it is not safe to do this at the workplace.
  • If the student is not required to do VOcational Placement as part of their qualification.
  • If the student is not currently working and this is not a requirement of the qualification.

In most circumstances, the simulated practical assessment task must reflect real workplace situations including: following procedures, using communication skills and responding to the distractions that occur in a workplace. Further information is provided in the relevant unit.

We aim to assist our students as much as possible, so we are connected with external support providers to help students at various stages of the education process.


All students will undertake pre-enrolment eligibility assessments to ensure they have the skills to meet the language, literacy and numeracy (LLN) demands and qualification entry requirements of their chosen training course. We encourage students who encounter issues to seek assistance from the Coordinator or your trainer.

CA will discuss the full range of options available in a supportive and caring environment, which will assist the student in achieving their educational outcomes.

Personal Support

We understand that there may be times when personal issues may affect your ability to undertake your training. We encourage students to advise us if there are personal issues which will impact their attendance or progression through the course. CA staff will ensure options are available to minimise the impact on your course progress and provide alternatives, dependant on the circumstances, e.g. deferring course for a period of time.

Learning Support

Should a participant or potential participant identify or be identified with learning support requirements which are considered to be sufficient that the student is unlikely to achieve the competency standards without significant customised delivery or assessment strategies, students are to be referred to a Registered Training Organisation (public or private) who will be better able to support the participant to address the issue.

Assistance to the participant and liaison with the Registered Training Organisation will be provided, where applicable, to identify the specific support requirements.

Disability Support

Should a participant or potential participant identify themselves with a disability, trainers will liaise with the participant and relevant disability support agencies/workers to assess the viability of the student to complete the course and the delivery and assessment requirements of the participant through customisation of the program.

If however providers are unable to accommodate the needs of the participant, we will endeavour to identify another Registered Training Organisation that can deliver the same competencies who are able to accommodate the needs of the student.

Reading Writing Hotline

The Reading Writing Hotline provides information on:

  • Reading and writing classes for adults in your local area
  • Distance learning if you are unable to attend classes
  • How to become a literacy volunteer
  • Commonwealth-funded English as a second language (ESL)programs for migrants
  • Commonwealth-funded programs for Centrelink clients
  • Literacy in the workplace programs

You can call their free Helpline on 1300 6555 06 or visit the website

Interpreter Service

If an Interpreter service is required by participants, we will endeavour to locate the appropriate free service where necessary.

In the event that you need to access an interpreter to assist with your learning or assessment you may need to contact the TIS National on 131 450 (24 hours a day, 7 days a week) or go to the Australian Government Immigration website

Where an interpreter is accessed and where the costs are not covered by government funding, the costs of this will be met by the participant.

Where social or personal circumstances may affect a participant’s learning experience, we will support the participant where possible, including referral to the following:

  • Centrelink – 13 10 21
  • National Training Hotline – 133873
  • Department of Immigration – 131 881
  • Mission Australia Helpline – 1300 886 999
  • Salvation Army Care Line – (07) 3831 9016
  • Lifeline – 13 11 14
  • Beyond Blue – 1300224636
  • Men’s Line Australia – 1300 789 978
  • Alcoholics Anonymous – (07) 3255 9162
  • Alcohol and Drug Information Service – (07) 3236 2414
  • Drug and Alcohol Helpline – 1800 888236
  • Pregnancy Helpline – 1300 139 313
  • Drug Arm – 1300 656 800
  • Translation & Interpreter Service – 13 14 50
  • Sexual Assault Helpline – 1800 010 120
  • Gambling Helpline – 1800 222 050
  • Youth Mental Health – 1800 551800
  • Disability Services Queensland – 1800 177 120
  • Legal Aid Queensland – 1300 651 188
  • Adult Learning Australia –

Fees &

At College Australia we pride ourselves on offering competitive course fees that are more than affordable. To make things even better, we try to cater for everyone with our flexible payment options.

College Australia works alongside Australian and State Governments to assist our domestic students where we can with funding, if available. We offer qualifications through various government initiatives and have a number of different funding types that you may be eligible for.

To learn more about the available government funding options and eligibility click here.

At College Australia we understand that not everyone can pay upfront. That’s why we work in with you to offer flexible and affordable Student Payment Plans.

To learn more about course fees, government funding and payment plans click here.

If eligible, you have the option of organising a Student Payment Plan to assist you in paying your course fees. Unfortunately, the Student Payment Plans only covers the cost of the Course Fees.

To apply for a Student Payment Plan you will need to discuss this with a Student Services during enrolment.

Of course, circumstances vary from student to student. We recommend domestic students to contact Centrelink (Australian Government website) to discuss their personal circumstances in regards to whether they are eligible for government assistance. Alternatively, please visit your local Centrelink or call 13 24 90.

Centrelink website

If a domestic student holds a health care concession card or pensioner concession card issued under Commonwealth law, or is the partner or a dependent of a person who holds a health care concession card or pensioner concession card and is named on the card. If the student provides College Australia with an official form under Commonwealth law confirming that the student, his or her partner or the person of whom the student is a dependant, is entitled to concessions under a health care or pensioner concession card.

If the student is an Aboriginal or Torres Strait Islander

If the student has a disability

If the student is an adult prisoner


Vocational placement is required of the qualification that students undertake work experience. Students have the opportunity to work in a professional setting and are exposed to situations that arise in the industry. This experience complements their classroom learning and helps them to put what they have been learning in to practice. The students are supervised and observed in the workplace while they undertake the practical components of their assessments.

It is a mutually-beneficial relationship, as the students learn skills to prepare them, and firms can participate in the development of students and get them ready for work.

Practical Components refers to an assessment activity that is practical in nature. All assessments are broken into theory components and practical components. The practical component requires the student to undertake specific tasks according to the requirements of the unit. These tasks are usually undertaken in a workplace, however, they may be undertaken in a simulated environment if it is not possible for them to complete this in a real-life situation or workplace. This may change for each unit.

Vocational placement is a valuable opportunity for your to obtain firsthand experience working in industry, to test your skills and establish potential employment. Student's are placed in a workplace to receive practical training and experience as part their course.

Placement aims to provide:

  • “Hands-on” experience in the workplace
  • Knowledge of employers’ expectations
  • The opportunity to test career choices
  • Establishing contacts for future job prospects
  • Opportunity to gain confidence and better communication skills through learning
  • Exposure to the real world of work and the opportunity to learn about a particular industry
  • Improved employment prospects
  • Employability skills

Vocational placement can also be referred to as work placement or industry placement.

Before you start your placement you should make sure that you know the basic details of your work placement:

  • The name of your employer
  • The address of the business
  • The phone number of the business
  • The name of your contact person

Once that has been established, there are still some things that you need to do in the weeks before your placement begins:

Contact and/or meet your employer

If you haven’t already met your employer, you MUST do so before your placement starts. If you have already met your employer, then you must speak to your employer by phone during the week before you placement starts, just to touch base.

Check the necessary details with your employer

Find out (or make a final check on) the following details:

  • Your start and finish times each day.
  • What should you wear? What is appropriate in that particular workplace?
  • What lunch arrangements will you need to make? What is expected? What is available?
  • Any other special requirements or arrangements you will need to be aware of?
  • What you will be doing during your week at work? Discuss with the employer the types of tasks that you might be given and the possible program you could be following. This step is very important. It is one way that you can show some interest in the workplace and impress your employer even before you arrive at work!

Organise your transport

Organise in advance how you will get to and from work each day. Travel arrangements are your own responsibility.

Get all of your questions answered

Discuss with your employer, teachers and family any concerns or questions you might have regarding your placement.

Have the right attitude:

  • Show enthusiasm and initiative
  • Accept and complete duties planned by the work place supervisor
  • Listen to instructions and ask questions when you are unsure
  • Ask for jobs when you have nothing to do
  • Be polite, courteous and well-mannered throughout the placement with all staff members
  • Dress appropriately to industry standards in the work place
  • Ask questions about the job, business and the industry.
  • Be positive. A positive attitude is the best thing you can take with you to your work placement. Your employer, who will incur costs in time and money to help you, will appreciate if you make a positive contribution.
  • Smile and enjoy yourself.

Attendance and Punctuality:

  • Start your placement on time each day
  • Take only the allocated time for your breaks
  • Contact the employer and College Australia first thing in the morning if you are unable to attend on a particular day
  • Attend your placement for the normal hours of work for that job, unless you have negotiated otherwise


You may be exposed to information about the business and/or clients that will be confidential. You will be expected to maintain privacy by not repeating any of this information. In some cases employers may want you to sign a confidentiality contract. Find out from your work place supervisor what is considered confidential.


You will be required to comply with occupational health and safety guidelines:

  • You may be required to wear protective clothing
  • You will be required to work in a safe manner
  • You will need to report any accidents to your work place supervisor immediately
  • You should notify your work place supervisor and your school if you identify any hazards in the work place

The employer is expected to:

  • Provide a safe working environment
  • Provide support for you in the work place and encourage you to participate in a range of activities
  • Assist you to record your achievement of skills and knowledge demonstrated in the work place in your logbook
  • Complete the student evaluation form
  • Provide adequate supervision at all times
  • Notify College Australia immediately if any problems or issues arise

Please seek assistance and make sure to contact the appropriate person if you have any problems you can’t deal with during your time at work.

Your College Australia trainer or Vocational Placement Coordinator will be available to help you. You can also contact College Australia directly to talk with one of our student advisors.

The difference between vocation and practical placement lies within the requirements of each assessment within your qualification. Vocational placement requires you to volunteer at a relevant organisation while completing assessment pieces and working within the industry. Practical placement is required when students may not be able to perform a certain piece of assessment criteria in a simulated environment and requires additional workplace conditions to undertake the assessment piece(s).

This shouldn’t happen. However, if something happens to make you late you should phone your employer or supervisor at the workplace to make them aware that you are on your way.

Provided you get there as soon as possible, and your reason is genuine and unavoidable, your employer will understand. However, do not make this a habit.

Make two phone calls, one to the employer, and one to College Australia.

Phone your employer or supervisor before normal starting time and explain why you will be absent. Give your employer an indication of the length of time you think you will be absent.

Ask if they require a doctor’s certificate. If so, make an appointment with your doctor.

There are specific procedures for your employer to follow if you are injured. However, no matter how trivial you think the injury is, you should report is to your employer immediately.

Depending on the extent of your injury, the employer will contact either your parent/guardian, school, or College Australia directly.

Discuss this in advance with your employer. Try to arrange your regular roster to fit in with this work placement.

If there is a problem, contact your Trainer or Vocational Placement Coordinator.

Harassment at work may fall into a number of categories. It is essential that, if you are not comfortable with your workmates or supervisor, you discuss this with someone immediately. This may be someone from your family, from the school or from appropriate representation.

If necessary, the school may need to act on your behalf.

Do not wait until the placement is over to discuss the issue – it is important to resolve the problem as soon as possible.

For each vocational placement service periods/shifts you need to provide the following details:

  • Include methods and brief job checklist which describes tasks in a logical sequence, commonly considered good practice in industry
  • Liaison and communication with team members
  • List of required equipment for the service tasks and periods
  • Description of special requests from customers (if you have no special requests from customers on any occasion, you need to attach a brief outline of common scenarios as these could possibly occur in the hospitality industry and suggest how you would provide possible solutions for these
  • List specific storage requirements to minimise spoilage and wastage
  • List specific WHS Considerations
  • Describe end of service procedures and key components of post service debrief
  • Complete the self-evaluation and seek feedback from your trainer/supervisor

The Log Book will be used to document your participation in the necessary number of service periods/shifts you need to complete as part of your qualification requirements.

During these service periods/shifts you will be assessed on your ability to integrate technical skills, knowledge and practical application.

If you are the student, you have the main responsibility for this Log Book.

You must make sure that:

  • the Log Book is kept safe and in good condition.
  • if lost, the loss is reported to the program coordinator as quickly as possible.
  • your achievements are recorded as they occur in the Unit Verification by your teacher and/or host employer.
  • the Log Book is accessible by teachers, trainers and employers throughout your training.
  • If you are the workplace trainer you should become familiar with the on-the-job learning outcomes so that you are ready to:
  • sign off in the appropriate column of the Practical Tasks and Unit Verification of the Log Book when the student demonstrates some performance criteria.
  • provide comments when they are useful and helpful.
  • help the student to list the actual tasks undertaken in the workplace.

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