Certificate III in RetailEnrol NowSIR30216

Self-motivated and seeking opportunities for promotion? Advance your skills in communication, conflict resolution, time management and team work. This qualification can prepare you for a role with the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. Certify your sound knowledge of product and service offerings and hone your use of discretion and judgement. Take on the responsibility of supervising other team members and monitoring day-to-day workplace operations.

  • Customer

  • Advanced sales

  • Security risks

  • Empower your

  • Difficult

  • POS and business

  • Arranging product

Job Outcomes

  • Team Leader
  • Supervisor
  • Custom Service Representative

Download the Course PDF


Course Duration

12 - 24 Months (Flexible)

Everybody has different needs and here at CA we understand that. Your student journey is important to us and we want to ensure that it is a positive experience. The duration of the course depends on several factors such as RPL and your learning needs. Generally, it would be expected that you would meet the duration, but this will be advised through your educator. This is organic, meaning that it can be adjusted at any time to suit your needs.

Study Method


We like to make things simple and using technology we are able to achieve this by using animation scenarios, videos, games and interactive learning to ensure that our students have the best experience possible. Whilst we believe that online is the way of the future, it still needs to be enhanced with some human interaction and that's why you will have access to your own personal educator.

Bespoke Training

Learning fits into 4 categories; visual, auditory, reading/writing or kinaesthetic. Whether you are a business looking to train your staff or an individual, we will try our best to assist you. Our educators are more than happy to assist with your needs and design a program whether online, face-to-face or something else, we will be able to meet your requirements.

Practical Components

Although you are provided with your learning resources and assessment tools online, you may be required to undertake practical tasks and observations within a workplace environment (or through simulated workplace environment). This qualification requires a minimum of 40 hours to be completed within an appropriate organisation to complete the qualification. If you are unable to identify whether you can complete this, please speak with Student Services to advise you of assessment options.

Fees And Funding

Flexible payments and funding options to suit each student

Our promise to you

Here at College Australia, we are all about offering you education at the best available price. We have access to government funding under the QLD Skills Investment Fund – so we can offer programs with Certificate 3 Guarantee, Higher Skills, User Choice, and VETiS. If you are eligible for a funded course we will advise you. However, if you are not we offer competitive pricing and payment plans.

RPL – Recognition of Prior Learning

Recognition of prior learning (RPL) is the recognition of knowledge and skills from life, work experience or any type of training you may have previously undertaken.
With RPL it’s possible to reduce the time it takes to get your qualification, or you may not need to study at all. RPL also can provide a pathway to higher qualifications.

Find Out More

Application Process

Guide to your student application

We try to help our students as much as possible, that is why we provide four easy steps to help you on your journey to study.

Apply for the course you want with College Australia by completing the quick and easy Student Application.


Incudes a 20 minute chat with Student Services to confirm enrolment and suitability for the applied course. This chat will provide further information relating to the course which includes:

  • Payment terms
  • Vocational Placement (If applicable)
  • LLN
  • RPL/Credit Transfers
  • Introduction to Student Portal

A Training Plan will be created and provided for you, as well as your commencement on your first unit.

Congratulations, you are well on your way to completing your new qualification!

Stay in the Loop