Certificate II in Retail ServicesSIR20216

Want to work in an exciting, diverse industry? Retail is an industry offering many opportunities for career development while experiencing something new every day. This qualification reflects the role of frontline retail team members who use a defined array of operational skills to undertake workplace activities. It can provide a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, and department stores.

  • Customer
    engagement

  • Advanced sales
    techniques

  • Security risks

  • Communication and
    customer service

  • POS and business
    technology

  • Arranging product
    displays

Job Outcomes

  • Checkout Team Worker
  • Retail Assistant
  • Customer Service Assistant

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Course Duration

12 months (flexible)

Everybody has different needs and here at CA we understand that. Your student journey is important to us and we want to ensure that it is a positive experience. The duration of the course depends on several factors such as RPL and your learning needs. Generally, it would be expected that you would meet the duration, but this will be advised through your educator. This is organic, meaning that it can be adjusted at any time to suit your needs.

Study Method

Online

We like to make things simple and using technology we are able to achieve this by using animation scenarios, videos, games and interactive learning to ensure that our students have the best experience possible. Whilst we believe that online is the way of the future, it still needs to be enhanced with some human interaction and that's why you will have access to your own personal educator.

Bespoke Training

Learning fits into 4 categories; visual, auditory, reading/writing or kinaesthetic. Whether you are a business looking to train your staff or an individual, we will try our best to assist you. Our educators are more than happy to assist with your needs and design a program whether online, face-to-face or something else, we will be able to meet your requirements.

Practical Components

Although you are provided with your learning resources and assessment tools online, you may be required to undertake practical observations
within a relative workplace environment for some assessment pieces. Should this be involved, please speak with Student Services to advise you
of assessment options.

Fees And Funding

Flexible payments and funding options to suit each student

Our promise to you

Here at College Australia, we are all about offering you education at the best available price. We have access to government funding under the QLD Skills Investment Fund – so we can offer programs with Certificate 3 Guarantee, Higher Skills, User Choice, and VETiS. If you are eligible for a funded course we will advise you. However, if you are not we offer competitive pricing and payment plans.

Don’t want to wait? Check if you may be eligible for subsidised training in Queensland now, with our Funding Eligibility Check.

There are two payment options:

Option 1:
Pay in Instalments: Instalments of $1,500 at milestones throughout the duration of your course. Each instalment will be $1,500 with the first payment due on commencement of the course. The final instalment being the balance owing. The number of instalments and balance owing will vary depending on the qualification. Due to industry regulations, no more than $1,500 in advance can be paid at a time.

A discount of $100 is offered for Option 1. This is applied to the final invoice.

Option 2:
Payment Plans: These plans provide the flexibility to pay the course off over a longer period (6 or 12 months) in smaller amounts at agreed intervals (weekly, fortnightly, monthly) using a payment plan provider. Small charges apply to this option and are outlined in the Payment Plan Terms and Conditions.

No discount is offered with Option 2.

Cost of Course – Full Fee
$1,295.00
RPL Cost of Course – Full Fee
$900.00
Upon Commencement
$450.00
Upon Completion
$450.00

Apprenticeships and traineeships combine training with working in a real job, for a real boss, with a real wage. Apprentices and trainees complete a nationally recognised qualification while learning valuable skills at work and under the guidance of a training organisation.

The Australian Government also provides support and financial help to eligible apprentices and trainees via various assistance programs and allowances. As an employer, taking on an apprentice or trainee can have many advantages to your business. Employers may benefit from state and Australian Government incentives for employing an apprentice or trainee. Please visit this link for further information.

The User Choice 2017-2020 program provides a public funding contribution towards the cost of training and assessment services for eligible Queensland apprentices and trainees. The program aims to provide funding aligned to the skill needs of industry and respond to changing government priorities.

 

School Based Traineeships
Eligibility Requirements:

  • Traineeship must impact school time-table
  • Enrolled in years 10, 11 or 12
  • No co-contribution fee required
 For a school-based trainee to
be eligible to complete in
this traineeship they must
have met the minimum paid
employment requirement as
outlined in the QTIS website.

More Details

Full-time or Part-time Traineeships
Full-time Eligibility Requirements:

  • Minimum 38 hours per week of paid employment
  • Has been employed less than 3 months
  • Co-contribution fee required
 Part-time Eligibility Requirements:

  • Minimum 15 hours per week of paid employment
  • Employed for less than 12 months
  • Co-contribution fee required

More Details

RPL – Recognition of Prior Learning

Recognition of prior learning (RPL) is the recognition of knowledge and skills from life, work experience or any type of training you may have previously undertaken.
With RPL it’s possible to reduce the time it takes to get your qualification, or you may not need to study at all. RPL also can provide a pathway to higher qualifications.

Find Out More

Application Process

Guide to your student application

We try to help our students as much as possible, that is why we provide four easy steps to help you on your journey to study.

Apply for the course you want with College Australia by completing the quick and easy Student Application.

ENROL NOW

Incudes a 20 minute chat with Student Services to confirm enrolment and suitability for the applied course. This chat will provide further information relating to the course which includes:

  • Payment terms
  • Vocational Placement (If applicable)
  • LLN
  • RPL/Credit Transfers
  • Introduction to Student Portal

A Training Plan will be created and provided for you, as well as your commencement on your first unit.

Congratulations, you are well on your way to completing your new qualification!

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