Certificate IV in Retail Management

Emerge from your studies with the ability to lead a frontline retail team and manage the day to day operations of a retail store or department.

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Recognition of Prior Learning (RPL)

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Study online

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Qld Government funding

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Not available as a traineeship

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Pay per unit

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Workplace practical requirements

What can I expect?

With this qualification, you will forge a pathway into exciting and diverse retail management roles. You will develop your existing skills and experience to further your career and increase your employability.

With a focus on customer engagement and high-level sales skills, you will discover how to become a pivotal part of any retail business, leading and driving a team to achieve company goals and deliver tangible results.

Take on more responsibility with confidence as you learn, develop, and apply operational planning, rostering, and stock control skills. You will discover how to empower your staff to create a customer-centric culture and motivate them to excel in their roles and as a team.


Career opportunities – where will my studies lead me?

Administration Manager

Store Manager

Senior Manager

Department Manager

With a Certificate IV in Retail Management, you will:

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    Learn customer engagement strategies that will guide you confidently through any situation.
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    Discover how to create and nurture a successful, customer-centric team within a retail environment.
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    Emerge from your studies with a broad knowledge of retail management skills to support your vision of taking your career to new heights.
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    Harness the leadership skills you need to analyse and pivot operational strategies during times of uncertainty.
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    Learn how to manage store financials through controlling labour costs and stock levels and reviewing and reporting on budgets vs sales revenue.

Entry requirements

Certificate III in Retail


have relevant industry employment experience in a job role that has involved applying skills and knowledge described in core units of competency from the SIR30216 Certificate III in Retail.

Workplace practical requirements

Students will be required to undertake practical workplace tasks in an approved workplace/environment to complete their qualification (minimum of 3 shifts). This will be discussed with your Educator or CA Mentor.



6 months full time / 12 months part time



A program designed to suit your unique learning style with direct access to your Educator via the built-in chat function



Recognised by the Australian Government as meeting a set of standards that provide vocational outcomes and lead to employment

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Fun and friendly Educators who understand you and are committed to your learning experience



Connecting you to Higher Education. Use your College Australia qualification as credit towards a University Degree or a Masters



Enrol anytime



Study online at your own pace on any device



Coming soon!

Fees and Payment Options:

Course fees:

UpfrontPay Per UnitRPL
Administration Fee of $150 upfront
Pay $1500 upfront
Pay $1277 at completion
Total units: 11
Fee per unit: $255
Pay 50% upfront ($738.50)
50% upon completion ($738.50)

Administration fees are non-refundable. Each unit will require payment before the release of your next unit.  

For more information, please refer to our Fees, Charges & Refund Policy

You will be required to follow your training plan.  This will be discussed and agreed upon at induction. If you do not meet the obligation of the agreed timeframe, other charges may be applicable.  Maximum time frames are subject to volumes of learning and qualifications being superseded.

Further charges may be applied if student obligations are not met in accordance with the agreed timeframes stated in the student training plan, discussed and determined at induction. Maximum time frames are subject to recommended study load and potential nationally authorised changes to qualification criteria.   

Subsidised fee – Higher Level Skills Funding

 Co-contribution feeTotal unitsTotal cost
Concessional $16.09 per unit 11$177
Non-concessional $25.18 per unit 11$277

Higher Level Skills Funding via the Queensland Government’s Skills Assure Program supports ELIGIBLE* students to obtain certification in Certificate IV or higher qualifications. The aim is to assist individuals in gaining the higher-level skills required to secure employment or career advancement in priority industries or transition to university to continue their studies. Students will be required to make a co-contribution fee (listed above) before the commencement of their course. 

For further information – see 

* Eligibility criteria apply to receive subsidised course fees and concessional status. See our funding brochure and complete the funding eligibility form below to find out more. 

Qualification Structure:

A total of 11 units must be completed:

Core Units

SIRRRTF002 Monitor retail store financials

SIRXCEG004 Create a customer-centric culture

SIRXHRM002 Maintain employee relations

SIRXMGT002 Lead a frontline team

SIRXRSK002 Maintain Store Security

SIRXSLS003 Achieve sales results

SIRXWHS003 Maintain workplace safety

Elective Units

BSBCUS401 Coordinate implementation of customer service strategies

BSBMGT402 Implement operational plan

SITXHRM002 Roster staff

SIRRINV002 Control Stock

Apply in 3 easy steps:

We aim to help our students as much as possible. That’s why you can apply for and start your study journey in three easy steps.


Apply for the course you want with College Australia by completing the quick and easy online Enrolment Form.

Click on the link below and choose the relevant qualification.

When we receive your application, we will send you an email regarding the pre-enrolment eligibility requirements, including a Language Literacy and Numeracy assessment, Recognition of Prior Learning application and an outline of documentation required for your enrolment to proceed.

Meet your mentor

We will call you to confirm details, discuss eligibility, workplace and assessment requirements and ensure everything is correct.

This interview forms part of your orientation into your course and will allow you to ask further questions.

You will then be required to make payment.

Once payment is received, we will then send you the Confirmation of Enrolment (COE). This Includes details of your Educator and your Training Plan outlining the units you are undertaking and due dates.

Commence your studies

You will receive an email with your login details. Remember these details and bookmark the login URL in your browser. Logging in will give you access to your first unit in the online portal.

Start on your first unit.

RPL students

Your Educator will contact you to progress the RPL process if you are undertaking this pathway.

Congratulations. You’re on your way to completing your new qualification!

Your Educators

Kasey - Professional


Kasey is College Australia’s Business Manager and our “Brains Trust”.

Kasey’s wealth of knowledge stretches to every nook and cranny of the College. Quite frankly, she is the oil that keeps the cogs of the organisation running smoothly.

Kasey’s passion is providing excellence in education, and her mission is supporting students to create successful career pathways. With 10 years of industry knowledge, Kasey teaches a wide variety of business, hospitality, retail, and health qualifications to our cherished students. Her students often comment on her approachability, and we love her slightly dark sense of humour that keeps us entertained.



Alena is our Recognition of Prior Learning queen, Registered Training Organisation all-rounder, Educator, assessor, and data controller. It’s safe to say she does an award-winning job of steering the operations of our ship to ensure everything stays on course.

As an Educator, hospitality, retail, business, health, and horticulture are Alena’s jam. Her passion shines through in her students’ exceptional results.



Debi is one of College Australia’s 5-star Educators. Debi joined us with a wealth of knowledge in business, retail, and hospitality and a whopping 23 years of training experience!

Debi left behind the arid deserts of the US and migrated to Australia in 1985. With her family, she made the sunshine, glitz and glamour of the Gold Coast her home in 1988 and worked with some of the Gold Coast’s biggest hotels.

Debi’s passion lies in supporting her students to learn the skills required to make epic career shifts. She has an intuitive knack for knowing exactly what a student needs when they’re struggling, and loves planting the seed of knowledge and watching it grow into great potential. Debi teaches our business, hospitality, and retail qualifications and does an amazing job, as her students’ successes show!

What our students have to say:

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