SIR20216
Certificate II in Retail Services

Launch your career in retail and expand your opportunities with the valuable skills and knowledge you need for a frontline retail role.

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Recognition of Prior Learning (RPL)

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Study online

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Qld Government funding

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Available as a traineeship

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Pay per unit

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No workplace practical requirements

What can I expect?

This qualification suits those who wish to enter the retail industry with the operational skills to support success in a frontline retail role.

You will learn the key customer service principles that will guide you through the customer engagement process, including building relationships, effective communication, identifying and acting on customer needs, and providing a solution with a quality customer experience.

With a focus on creating visual merchandise displays and organising and maintaining a store environment, you will have the opportunity to let your creative flair shine. You will learn how to handle and move stock and ensure merchandise is displayed, rotated and priced according to company guidelines.

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Career opportunities – where will my studies lead me?

Cashier

Retail Assistant

Customer Service Assistant

Retail Liquor Outlet Attendant

With a Certificate II in Retail Services, you will:

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    Embark on a fulfilling career that provides you with the opportunity to work in an area of retail you are passionate about.
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    Gain the practical skills and knowledge to support your success in a frontline retail role in a store environment of your choice.
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    Create strong foundations to build your career in a retail environment, discovering how to create a high-quality customer experience resulting in tangible sales results.
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    Learn all about the sales process, develop product and service knowledge, respond to customer enquiries and meet their needs.
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    Discover how to manage disrespectful, aggressive or abusive customers, ensuring that you feel prepared to handle any situation that may arise in the workplace.

Entry requirements

Not applicable.

Workplace practical requirements

Not applicable.

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COURSE DURATION

6 months full time / 12 months part time

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BESPOKE TRAINING

A program designed to suit your unique learning style with direct access to your Educator via the built-in chat function

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NATIONALLY ACCREDITED QUALIFICATION

Recognised by the Australian Government as meeting a set of standards that provide vocational outcomes and lead to employment

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LEADING INDUSTRY EXPERTS

Fun and friendly Educators who understand you and are committed to your learning experience

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PATHWAYS TO UNIVERSITY

 n/a

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ROLLING ENROLMENT

Enrol anytime

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LEARNING METHOD

Study online at your own pace on any device

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LIVE WEBINARS

Coming soon!

Fees and Payment Options:

Course fees:

UpfrontPay Per Unit*RPL
$1477Administration Fee of $250 upfront (non-refundable) $ 977
Total units: 12
Fee per unit: $ 125
Pay 50% upfront ($488.50)
and
50% upon completion ($488.50)

Administration fees are non-refundable. Each unit will require payment before the release of your next unit.  

For more information, please refer to our Fees, Charges & Refund Policy

You will be required to follow your training plan.  This will be discussed and agreed upon at induction. If you do not meet the obligation of the agreed timeframe, other charges may be applicable.  Maximum time frames are subject to volumes of learning and qualifications being superseded.

Further charges may be applied if student obligations are not met in accordance with the agreed timeframes stated in the student training plan, discussed and determined at induction. Maximum time frames are subject to recommended study load and potential nationally authorised changes to qualification criteria. 

Subsidised fee – Certificate 3 Guarantee funding

 Co-contribution fee Total UnitsTotal Cost
Concessional $4.75 per unit 12$57
Non-concessional $11.42 per unit 12$137

Certificate 3 Guarantee funding via the Queensland Government’s Skills Assure Program supports ELIGIBLE* students in obtaining their first post-school Certificate III Qualification. Students will be required to make a co-contribution fee (listed above) before the commencement of their course. For further information: desbt.qld.gov.au/training/training-careers/incentives/certificate3.

* Eligibility criteria apply to receive subsidised course fees and concessional status. See our funding brochure and complete the funding eligibility form below to find out more. 

Traineeship

Traineeships combine training with working in a real job with a real wage for a real boss. Trainees complete a nationally recognised qualification while learning valuable skills at work and under the guidance of a training organisation. For more information, click here

Employers may benefit from state and Australian Government incentives for employing a trainee. Please visit this link for further information: http://www.desbt.qld.gov.au/training/apprentices/about. 

Qualification Structure:

A total of 12 units must be completed:

Core Units

SIRXCEG001 Engage the customer

SIRXCOM001 Communicate in the workplace to support team and customer outcomes

SIRXIND001 Work effectively in a service environment

SIRXIND003 Organise personal work requirements

SIRXPDK001 Advise on products and services

SIRXRSK001 Identify and respond to security risks

SIRXWHS002 Contribute to workplace health and safety

Elective Units

SIRRMER001 Produce visual merchandise displays

BSBWOR204 Use business technology

SIRXCOM002 Work effectively in a team

SIRXIND004 Plan a career in the retail industry

SITXCOM002 Show social and cultural sensitivity

Apply in 3 easy steps:

We aim to help our students as much as possible. That’s why you can apply for and start your study journey in three easy steps.

Enrol

Apply for the course you want with College Australia by completing the quick and easy online Enrolment Form.

Click on the link below and choose the relevant qualification.

When we receive your application, we will send you an email regarding the pre- enrolment eligibility requirements, including a Language Literacy and Numeracy assessment, Recognition of Prior Learning application and an outline of documentation required for your enrolment to proceed.

Meet your mentor

We will call you to confirm details, discuss eligibility, workplace and assessment requirements and ensure everything is correct.

This interview forms part of your orientation into your course and will allow you to ask further questions.

You will then be required to make payment.

Once payment is received, we will then send you the Confirmation of Enrolment (COE). This Includes details of your Educator and your Training Plan outlining the units you are undertaking and due dates.

Commence your studies

You will receive an email with your login details. Remember these details and bookmark the login URL in your browser. Logging in will give you access to your first unit in the online portal.

Start on your first unit.

RPL students

Your Educator will contact you to progress the RPL process if you are undertaking this pathway.

Congratulations. You’re on your way to completing your new qualification!

Your Educators

Kasey - Professional

Kasey

Kasey is College Australia’s Business Manager and our “Brains Trust”.

Kasey’s wealth of knowledge stretches to every nook and cranny of the College. Quite frankly, she is the oil that keeps the cogs of the organisation running smoothly.

Kasey’s passion is providing excellence in education, and her mission is supporting students to create successful career pathways. With 10 years of industry knowledge, Kasey teaches a wide variety of business, hospitality, retail, and health qualifications to our cherished students. Her students often comment on her approachability, and we love her slightly dark sense of humour that keeps us entertained.

Robyn - Professional

Robyn

As one of College Australia’s 5-star Educators, Robyn confesses to loving her job, and she knows that her passion for teaching focuses her attention keenly on supporting meaningful and positive educational experiences for her students. 

With 29 years as an Educator, Robyn truly understands what it takes to help students achieve their goals, particularly in her fields of expertise: retail, hospitality, and business.

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Alena

Alena is our Recognition of Prior Learning queen, Registered Training Organisation all-rounder, Educator, assessor, and data controller. It’s safe to say she does an award-winning job of steering the operations of our ship to ensure everything stays on course.

As an Educator, hospitality, retail, business, health, and horticulture are Alena’s jam. Her passion shines through in her students’ exceptional results.

Madison - Professional

Madison

Our CEO saw something sparkly in Madison and invited her to join the College Australia family. In true College Australia style, Madison was supported to progress her career by transitioning out of hospitality through a traineeship in administration.

Being a go-getter, Madison decided to grow her repertoire of skills and knowledge by completing a qualification in training, and she smashed it. Fast-forward a couple of years and she is now one of our most popular Educators, training high school students in RSA and RSG. But she isn’t stopping there—she’s now enrolled in a university degree in psychology. Madison’s passion is teaching diversity and community units to young people in an environment that not only supports students to communicate openly with her, but also guides them on how to interact with community members. She encourages them to think about who they are and what unique skills they have to offer to positively impact their communities.

Debi

Debi

Debi is one of College Australia’s 5-star Educators. Debi joined us with a wealth of knowledge in business, retail, and hospitality and a whopping 23 years of training experience!

Debi left behind the arid deserts of the US and migrated to Australia in 1985. With her family, she made the sunshine, glitz and glamour of the Gold Coast her home in 1988 and worked with some of the Gold Coast’s biggest hotels.

Debi’s passion lies in supporting her students to learn the skills required to make epic career shifts. She has an intuitive knack for knowing exactly what a student needs when they’re struggling, and loves planting the seed of knowledge and watching it grow into great potential. Debi teaches our business, hospitality, and retail qualifications and does an amazing job, as her students’ successes show!

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