Certificate II in Health Support Services
(General or Health Administration Specialisation)

Gain the essential skills and knowledge to enter the fast-growing Health Industry in a supporting administrative role.


Recognition of Prior Learning (RPL)


Study online


Qld Government funding

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Not available as a traineeship


Pay per unit


Workplace practical requirements

What can I expect?

Play a support role in the delivery of health services in an administrative role in a public or community health setting such as aged care, residential care, community centre or hospital.

This qualification provides you with entry-level skills to kickstart your career in the health industry. Specialising in Health Administration, you will learn how to communicate and work within a fast-growing industry, discover strategies for working with diverse people, and deliver a high standard of service to the community. People working in this sector have high job satisfaction by supporting key health personnel with the common goal of health and wellbeing of people in the community as well as learning key administrative functions and services to customers.

With this qualification, you build a solid foundation to further your studies and career within the health or community sector industries, opening a pathway to other opportunities.

Career opportunities – where will my studies lead me?

Health Administration

Doctors Administration

Medical Receptionist

Ward Hand (Hospital)

Support Services Assistant

The Certificate II in Health Support Services is for you if:

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    You have a desire to work within a healthcare setting in an administrative role, supporting key healthcare personnel, including support workers and administration.
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    You want to make an impact in a health role in a fast-growing industry, creating job certainty and job satisfaction.
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    You want to learn the essential skills and knowledge to get your foot in the door of the health or community care industry in a supporting role and start building your career.

Entry requirements

Not applicable.

Workplace practical requirements

Students may be required to undertake practical workplace tasks in an approved workplace/environment to complete their qualifications. This will be discussed with your Educator or CA Mentor.



6 months full time / 12 months part time



A program designed to suit your unique learning style with direct access to your Educator via the built-in chat function



Recognised by the Australian Government as meeting a set of standards that provide vocational outcomes and lead to employment

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Fun and friendly Educators who understand you and are committed to your learning experience



Connecting you to higher education



Enrol anytime



Study online at your own pace on any device



Coming soon!

Fees and Payment Options:

Course fees:

Upfront Pay Per UnitRPL
$ 1477Administration Fee of $150 upfront
Total units: 12
Fee per unit: $ 125
Pay 50% upfront ($488.50)
50% on completion ($488.50)

Administration fees are non-refundable. Each unit will require payment before the release of your next unit.

For more information, please refer to our Fees, Charges & Refund Policy.

You will be required to follow your training plan. This will be discussed and agreed upon at induction. If you do not meet the obligation of the agreed timeframe, other charges may be applicable. Maximum time frames are subject to volumes of learning and qualifications being superseded.

Further charges may be applied if student obligations are not met in accordance with the agreed timeframes stated in the student training plan, discussed and determined at induction. Maximum time frames are subject to recommended study load and potential nationally authorised changes to qualification criteria.

Subsidised fee – Certificate 3 Guarantee funding

 Co-contribution fee Total units Total cost
Concessional $4.75 per unit 12$57
Non-concessional $11.42 per unit 12$137

Certificate 3 Guarantee funding via the Queensland Government’s Skills Assure Program supports ELIGIBLE* students in obtaining their first post-school Certificate III Qualification. Students will be required to make a co-contribution fee (listed above) prior to the commencement of their course. For further information, – see desbt.qld.gov.au/training/training-careers/incentives/certificate3 .

Subsidised Fee – VET in Schools (VETiS)

Vocational education and training (VET) courses are available to students while they are still at school. This is often referred to as VETiS.

ELIGIBLE* Students undertaking this qualification while they are in secondary school is entirely funded by the Queensland Government’s Skills Assure funding program, and no co-contribute fee is required.

Students who do not meet the eligibility criteria may also undertake this qualification with fee-for-service arrangements where the student or parent pays the total cost of the qualification. See our total course fees above for pricing.

Speak to your school’s guidance officer, career counsellor, vocational education coordinator, or head of senior schooling about the qualification that is right for you.

For further information – see desbt.qld.gov.au/training/training-careers/incentives/vetis

* Eligibility criteria apply to receive subsidised course fees. See our funding brochure and complete the funding eligibility form below to find out more.

Qualification Structure:

A total of 12 units must be completed:

Core Units

CHCCOM005 Communicate and work in health or community services

CHCDIV001 Work with diverse people

HLTINF001 Comply with infection prevention and control policies and procedures

HLTWHS001 Participate in workplace health and safety

Elective Units

Please see the General (no specialisation) or Health Administration specialisation options from the below Elective Unit options

General (no specialisation)

BSBADM101 Use business equipment and resources

BSBCUS201 Deliver a service to customers

HLTFSE001 Follow basic food safety practices

HLTFSE005 Apply and monitor food safety requirements

HLTWHS005 Conduct manual tasks safely

CHCCCS010 Maintain a high standard of service

CPPCLO2019A Sort and remove waste and recyclable materials

CPPCLO2035A Maintain cleaning storage areas

Health Administration Specialisation

BSBADM101 Use business equipment and resources

BSBCUS201 Deliver a service to customers

BSBINM201 Process and maintain workplace information

BSBITU201 Produce simple word-processed documents

BSBITU202 Create and use spreadsheets

BSBWOR202 Organise and complete daily work activities

BSBWOR204 Use business technology

BSBWOR203 Work effectively with others

It’s as easy as 1, 2, 3!

We aim to help our students as much as possible. That’s why you can apply for and start your study journey in three easy steps.


Apply for the course you want with College Australia by completing the quick and easy online Enrolment Form.

Click on the link below and choose the relevant qualification.

When we receive your application, we will send you an email regarding the pre- enrolment eligibility requirements, including a Language Literacy and Numeracy assessment, Recognition of Prior Learning application and an outline of documentation required for your enrolment to proceed.

Meet your mentor

We will call you to confirm details, discuss eligibility, workplace and assessment requirements and ensure everything is correct.

This interview forms part of your orientation into your course and will allow you to ask further questions.

You will then be required to make payment.

Once payment is received, we will then send you the Confirmation of Enrolment (COE). This Includes details of your Educator and your Training Plan outlining the units you are undertaking and due dates.

Commence your studies

You will receive an email with your login details. Remember these details and bookmark the login URL in your browser. Logging in will give you access to your first unit in the online portal.

Start on your first unit.

RPL students

Your Educator will contact you to progress the RPL process if you are undertaking this pathway.

Congratulations. You’re on your way to completing your new qualification!

Your Educators

Anna - Professional-min


Anna wears many hats in our organisation, but the one she wears most is Education Manager, developing innovative programs that are interesting and tailored for the diverse learning needs of our students.

With over 20+ years in education, there aren’t many areas of business that Anna hasn’t been involved in. This has given Anna a unique ability to problem solve the most left–of–field challenges quickly and efficiently. This makes her our knightess in shining armour some days!

When asked about her passion, it’s a no brainer for Anna: enabling all people to have a sense of self-esteem achieved through education, whether it be formal or informal.

Anna’s vast experience distinguishes her amongst her peers with past job roles, including educator, training manager, compliance manager, CEO, instructional designer, and consultant.

Kasey - Professional


Kasey is College Australia’s Business Manager and our “Brains Trust”.

Kasey’s wealth of knowledge stretches to every nook and cranny of the College. Quite frankly, she is the oil that keeps the cogs of the organisation running smoothly.

Kasey’s passion is providing excellence in education, and her mission is supporting students to create successful career pathways. With 10 years of industry knowledge, Kasey teaches a wide variety of business, hospitality, retail, and health qualifications to our cherished students. Her students often comment on her approachability, and we love her slightly dark sense of humour that keeps us entertained.

Madison - Professional


Our CEO saw something sparkly in Madison and invited her to join the College Australia family. In true College Australia style, Madison was supported to progress her career by transitioning out of hospitality through a traineeship in administration.

Being a go-getter, Madison decided to grow her repertoire of skills and knowledge by completing a qualification in training, and she smashed it. Fast-forward a couple of years and she is now one of our most popular Educators, training high school students in RSA and RSG. But she isn’t stopping there—she’s now enrolled in a university degree in psychology. Madison’s passion is teaching diversity and community units to young people in an environment that not only supports students to communicate openly with her, but also guides them on how to interact with community members. She encourages them to think about who they are and what unique skills they have to offer to positively impact their communities.



Alena is our Recognition of Prior Learning queen, Registered Training Organisation all-rounder, Educator, assessor, and data controller. It’s safe to say she does an award-winning job of steering the operations of our ship to ensure everything stays on course.

As an Educator, hospitality, retail, business, health, and horticulture are Alena’s jam. Her passion shines through in her students’ exceptional results.



David joined the CA crew in 2021 and brought with him a wealth of experience to teach our Health and Community qualifications. Having spent 12 years training in areas of Individual Support (Aged & Disability), Hospitality, Retail, Health Support, Cleaning, First Aid and Construction, he hit the floor running and is having great success supporting our students to achieve positive study outcomes.

 Positively impacting his student’s career success is his key driver as an Educator. “If I can pass on my skills and knowledge to a new generation of workers and have them enter the workforce industry ready, I know I have given them the best foundation for career success”.

What our students have to say:

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