BSB20120
Certificate II in Workplace Skills

Start building a repertoire of skills and knowledge that you will need to kick start a career in business administration.

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Recognition of Prior Learning (RPL)

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Study online

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Qld Government funding

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Available as a traineeship

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Pay per unit

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No workplace practical requirements

What can I expect?

Are you looking to be the next administration guru in the office? This qualification will provide you with the entry-level skills and knowledge you need to start your career in an office administration role, whether a corporate or small business. 

You will develop a base knowledge to provide administration support to businesses while ensuring success and job satisfaction. With a focus on building your understanding of technology, processes and systems, you will complete your studies feeling confident to apply for your chosen career.

You will be able to transfer your practical skills and fundamental operational knowledge to tangible outcomes, providing business support across a diverse range of industries.

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Career opportunities – where will my studies lead me?

Administration Manager

Office Assistant

Receptionist

Administrative Assistant

Data Manager

Data Entry Operator

The Certificate II in Workplace Skills is for you if:

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    Your goal is to learn the skills and knowledge to enter the business workforce in a supportive administrative role
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    You want to create a solid business foundation, enabling you to climb the corporate ladder in the future
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    You are interested in discovering critical operational aspects of an administrative role and implementing them in a way that provides you with job satisfaction

Entry requirements

Not applicable.

Workplace practical requirements

Not applicable.

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COURSE DURATION

6 months full time / 12 months part time

2

BESPOKE TRAINING

A program designed to suit your unique learning style with direct access to your Educator via the built-in chat function

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NATIONALLY ACCREDITED QUALIFICATION

Recognised by the Australian Government as meeting a set of standards that provide vocational outcomes and lead to employment

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LEADING INDUSTRY EXPERTS

Fun and friendly Educators who understand you and are committed to your learning experience

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PATHWAYS TO UNIVERSITY

 n/a

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ROLLING ENROLMENT

Enrol anytime

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LEARNING METHOD

Study online at your own pace on any device

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LIVE WEBINARS

Coming soon!

Fees and Payment Options:

Course fees:

Upfront Pay Per Unit
RPL
$ 1477Administration Fee of $150 upfront
(non-refundable)
$ 977
Total units: 10
Fee per unit: $ 150
Pay 50% upfront ($488.50)
and
50% on completion ($488.50)

Administration fees are non-refundable. Each unit will require payment before the release of your next unit.  

For more information, please refer to our Fees, Charges & Refund Policy

You will be required to follow your training plan.  This will be discussed and agreed upon at induction. If you do not meet the obligation of the agreed timeframe, other charges may be applicable.  Maximum time frames are subject to volumes of learning and qualifications being superseded.

Further charges may be applied if student obligations are not met in accordance with the agreed timeframes stated in the student training plan, discussed and determined at induction. Maximum time frames are subject to recommended study load and potential nationally authorised changes to qualification criteria. 

Subsidised fee – Certificate 3 Guarantee funding

 Co-contribution fee Total units Total cost
Concessional $5.70 per unit 10$57
Non-concessional $13.70 per unit 10$137

Certificate 3 Guarantee funding via the Queensland Government’s Skills Assure Program supports ELIGIBLE* students in obtaining their first post-school Certificate III Qualification. Students will be required to make a co-contribution fee (listed above) before the commencement of their course. For further information, – see desbt.qld.gov.au/training/training-careers/incentives/certificate3

* Eligibility criteria apply to receive subsidised course fees and concessional status. See our funding brochure and complete the funding eligibility form below to find out more. 

Traineeship

Traineeships combine training with working in a real job with a real wage for a real boss. Trainees complete a nationally recognised qualification while learning valuable skills at work and under the guidance of a training organisation. For more information, click here

Employers may benefit from state and Australian Government incentives for employing a trainee. Please visit this link for further information: http://www.desbt.qld.gov.au/training/apprentices/about. 

Qualification Structure:

A total of 10 units must be completed:

Core Units

BSBCMM211 Apply communication skills

BSBOPS201 Work effectively in business environments

BSBPEF202 Plan and apply time management

BSBSUS211 Participate in sustainable work practices

BSBWHS211 Contribute to the health and safety of self and others

Elective Units

BSBPEF302 Develop self-awareness

BSBTEC101 Operate Digital Devices

BSBTEC201 Use business software applications

BSBTEC202 Use digital technologies to communicate in a work environment

BSBPEF101 Plan and prepare for work readiness

Apply in 3 easy steps:

We aim to help our students as much as possible. That’s why you can apply for and start your study journey in three easy steps.

Enrol

Apply for the course you want with College Australia by completing the quick and easy online Enrolment Form.

Click on the link below and choose the relevant qualification.

When we receive your application, we will send you an email regarding the pre-enrolment eligibility requirements, including a Language Literacy and Numeracy assessment, Recognition of Prior Learning application and an outline of documentation required for your enrolment to proceed.

Meet your mentor

We will call you to confirm details, discuss eligibility, workplace and assessment requirements and ensure everything is correct.

This interview forms part of your orientation into your course and will allow you to ask further questions.

You will then be required to make payment.

Once payment is received, we will then send you the Confirmation of Enrolment (COE). This Includes details of your Educator and your Training Plan outlining the units you are undertaking and due dates.

Commence your studies

You will receive an email with your login details. Remember these details and bookmark the login URL in your browser. Logging in will give you access to your first unit in the online portal.

Start on your first unit.

RPL students

Your Educator will contact you to progress the RPL process if you are undertaking this pathway.

Congratulations. You’re on your way to completing your new qualification!

Your Educators

Kasey - Professional

Kasey

Kasey is College Australia’s Business Manager and our “Brains Trust”.

Kasey’s wealth of knowledge stretches to every nook and cranny of the College. Quite frankly, she is the oil that keeps the cogs of the organisation running smoothly.

Kasey’s passion is providing excellence in education, and her mission is supporting students to create successful career pathways. With 10 years of industry knowledge, Kasey teaches a wide variety of business, hospitality, retail, and health qualifications to our cherished students. Her students often comment on her approachability, and we love her slightly dark sense of humour that keeps us entertained.

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Alena

Alena is our Recognition of Prior Learning queen, Registered Training Organisation all-rounder, Educator, assessor, and data controller. It’s safe to say she does an award-winning job of steering the operations of our ship to ensure everything stays on course.

As an Educator, hospitality, retail, business, health, and horticulture are Alena’s jam. Her passion shines through in her students’ exceptional results.

Madison - Professional

Madison

Our CEO saw something sparkly in Madison and invited her to join the College Australia family. In true College Australia style, Madison was supported to progress her career by transitioning out of hospitality through a traineeship in administration.

Being a go-getter, Madison decided to grow her repertoire of skills and knowledge by completing a qualification in training, and she smashed it. Fast-forward a couple of years and she is now one of our most popular Educators, training high school students in RSA and RSG. But she isn’t stopping there—she’s now enrolled in a university degree in psychology. Madison’s passion is teaching diversity and community units to young people in an environment that not only supports students to communicate openly with her, but also guides them on how to interact with community members. She encourages them to think about who they are and what unique skills they have to offer to positively impact their communities.

Debi

Debi

Debi is one of College Australia’s 5-star Educators. Debi joined us with a wealth of knowledge in business, retail, and hospitality and a whopping 23 years of training experience!

Debi left behind the arid deserts of the US and migrated to Australia in 1985. With her family, she made the sunshine, glitz and glamour of the Gold Coast her home in 1988 and worked with some of the Gold Coast’s biggest hotels.

Debi’s passion lies in supporting her students to learn the skills required to make epic career shifts. She has an intuitive knack for knowing exactly what a student needs when they’re struggling, and loves planting the seed of knowledge and watching it grow into great potential. Debi teaches our business, hospitality, and retail qualifications and does an amazing job, as her students’ successes show!

Anna - Professional-min

Anna

Anna wears many hats in our organisation, but the one she wears most is Education Manager, developing innovative programs that are interesting and tailored for the diverse learning needs of our students.

With over 20+ years in education, there aren’t many areas of business that Anna hasn’t been involved in. This has given Anna a unique ability to problem solve the most left–of–field challenges quickly and efficiently. This makes her our knightess in shining armour some days!

When asked about her passion, it’s a no brainer for Anna: enabling all people to have a sense of self-esteem achieved through education, whether it be formal or informal.

Anna’s vast experience distinguishes her amongst her peers with past job roles, including educator, training manager, compliance manager, CEO, instructional designer, and consultant.

What our students have to say:

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