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Business RPLCertify your business experience!

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Instructions

By completing this form, you will provide us with insight into your knowledge and experience of the selected industry. This will aid your educator and self in your RPL process.
Each unit involved in the qualification will have its own set of questions and topics. At the end of the questionnaire is the option to upload documentation as evidence of your knowledge and experience. You may upload documents at this time, or submit them at a later time via email. PLEASE NOTE: Loss of information may occur when completing this form due to internet drop-outs. If your internet is likely to drop out, please complete the form to the best of your ability and provide evidence documents at a later time.
Read the questions in full and mark which relate to your experience.
If you require any assistance, please contact Student Services on (07) 3255 0506 or info@collegeaustralia.edu.au

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Select your Qualification: *

BSBLDR801 - Lead personal and strategic transformation

For BSBLDR801, Have you

	Yes	No
Reflected on and improved own development, personal leadership style and self-management skills?	Reflected on and improved own development, personal leadership style and self-management skills? Yes	Reflected on and improved own development, personal leadership style and self-management skills? No
Demonstrated the application of leadership styles and approaches appropriate to individuals involved, the outcomes being sought and the context?	Demonstrated the application of leadership styles and approaches appropriate to individuals involved, the outcomes being sought and the context? Yes	Demonstrated the application of leadership styles and approaches appropriate to individuals involved, the outcomes being sought and the context? No
Modelled and encouraged collaboration?	Modelled and encouraged collaboration? Yes	Modelled and encouraged collaboration? No
Provided strategic leadership during a change process?	Provided strategic leadership during a change process? Yes	Provided strategic leadership during a change process? No
Effectively managed workplace relationships?	Effectively managed workplace relationships? Yes	Effectively managed workplace relationships? No
Analysed relevant legislation, information and intelligence sources?	Analysed relevant legislation, information and intelligence sources? Yes	Analysed relevant legislation, information and intelligence sources? No

I am able to discuss my experience in the following:

	Yes	No
What I have done to reflect on personal efficacy	What I have done to reflect on personal efficacy Yes	What I have done to reflect on personal efficacy No
What techniques I use in leading in a transformational manner	What techniques I use in leading in a transformational manner Yes	What techniques I use in leading in a transformational manner No
How I have modelled and cultivated collaborative thinking	How I have modelled and cultivated collaborative thinking Yes	How I have modelled and cultivated collaborative thinking No
When I have provided strategic leadership during change processes including the processes and documents that I used	When I have provided strategic leadership during change processes including the processes and documents that I used Yes	When I have provided strategic leadership during change processes including the processes and documents that I used No
Gain respect from diverse work team	Gain respect from diverse work team Yes	Gain respect from diverse work team No
Change management	Change management Yes	Change management No
Exploration stage of organisational change	Exploration stage of organisational change Yes	Exploration stage of organisational change No

BSBLDR802 - lead the strategic planning process for an organisation

For BSBLDR802, Have you:

	Yes	No
Facilitated processes to develop an organisation-wide strategic plan?	Facilitated processes to develop an organisation-wide strategic plan? Yes	Facilitated processes to develop an organisation-wide strategic plan? No
Harnessed resources, staff and stakeholder commitment to ensure implementation of the strategic plan by consulting and engaging with them throughout the process?	Harnessed resources, staff and stakeholder commitment to ensure implementation of the strategic plan by consulting and engaging with them throughout the process? Yes	Harnessed resources, staff and stakeholder commitment to ensure implementation of the strategic plan by consulting and engaging with them throughout the process? No
Implemented and evaluated the strategic plan including developing tactical or operational annual plans and refining the plan to respond to changed conditions?	Implemented and evaluated the strategic plan including developing tactical or operational annual plans and refining the plan to respond to changed conditions? Yes	Implemented and evaluated the strategic plan including developing tactical or operational annual plans and refining the plan to respond to changed conditions? No

I am able to discuss my experience in the following:

	Yes	No
How I have initiated the strategic planning process	How I have initiated the strategic planning process Yes	How I have initiated the strategic planning process No
How I have conducted an environmental and organisational scan	How I have conducted an environmental and organisational scan Yes	How I have conducted an environmental and organisational scan No
What I have done to lead the establishment of organisational key directions and goals	What I have done to lead the establishment of organisational key directions and goals Yes	What I have done to lead the establishment of organisational key directions and goals No
What I have done to lead the development of the plan’s key activities and performance indicators	What I have done to lead the development of the plan’s key activities and performance indicators Yes	What I have done to lead the development of the plan’s key activities and performance indicators No
How I have managed the implementation process	How I have managed the implementation process Yes	How I have managed the implementation process No
How I have managed the evaluation process	How I have managed the evaluation process Yes	How I have managed the evaluation process No
Ensuring team meets set goals and individual KPIs	Ensuring team meets set goals and individual KPIs Yes	Ensuring team meets set goals and individual KPIs No

BSBRSK401 - Identify risk and apply risk management processes

For BSBRSK401, Have you:

	Yes	No
Identified risks?	Identified risks? Yes	Identified risks? No
Consulted with relevant stakeholders to analyse and evaluate risks?	Consulted with relevant stakeholders to analyse and evaluate risks? Yes	Consulted with relevant stakeholders to analyse and evaluate risks? No
Identified and evaluated control measures?	Identified and evaluated control measures? Yes	Identified and evaluated control measures? No
Developed and implemented treatment plans for own area or responsibility?	Developed and implemented treatment plans for own area or responsibility? Yes	Developed and implemented treatment plans for own area or responsibility? No
Referred risks that are beyond own area of responsibility to others?	Referred risks that are beyond own area of responsibility to others? Yes	Referred risks that are beyond own area of responsibility to others? No
Maintained risk management documentation?	Maintained risk management documentation? Yes	Maintained risk management documentation? No

I am able to discuss my experience in the following:

	Yes	No
What I have done to identify risks	What I have done to identify risks Yes	What I have done to identify risks No
How I have analysed and evaluated risks	How I have analysed and evaluated risks Yes	How I have analysed and evaluated risks No
How I have treated risks	How I have treated risks Yes	How I have treated risks No
How I have monitored and reviewed effectiveness of risk treatment/s	How I have monitored and reviewed effectiveness of risk treatment/s Yes	How I have monitored and reviewed effectiveness of risk treatment/s No

BSBLDR511 - Develop and use emotional intelligence

For BSBLDR511, Have you:

	Yes	No
Conducted an analysis to identify own emotional strengths, weaknesses, stressors, emotional states and triggers, incorporating feedback from others?	Conducted an analysis to identify own emotional strengths, weaknesses, stressors, emotional states and triggers, incorporating feedback from others? Yes	Conducted an analysis to identify own emotional strengths, weaknesses, stressors, emotional states and triggers, incorporating feedback from others? No
Identified workplace situations and environments that may trigger an emotional response?	Identified workplace situations and environments that may trigger an emotional response? Yes	Identified workplace situations and environments that may trigger an emotional response? No
Modelled behaviours that demonstrate management of emotions?	Modelled behaviours that demonstrate management of emotions? Yes	Modelled behaviours that demonstrate management of emotions? No
Recognised the impact that cultural behaviours and beliefs may have on workplace interactions?	Recognised the impact that cultural behaviours and beliefs may have on workplace interactions? Yes	Recognised the impact that cultural behaviours and beliefs may have on workplace interactions? No
Recognised and responded to the emotional states of others?	Recognised and responded to the emotional states of others? Yes	Recognised and responded to the emotional states of others? No
Used emotional intelligence of self and others to enhance team performance?	Used emotional intelligence of self and others to enhance team performance? Yes	Used emotional intelligence of self and others to enhance team performance? No
Promoted the development of emotional intelligence in others?	Promoted the development of emotional intelligence in others? Yes	Promoted the development of emotional intelligence in others? No

I am able to discuss my experience in the following:

	Yes	No
How I have identified the impact of my own emotions on others in the workplace	How I have identified the impact of my own emotions on others in the workplace Yes	How I have identified the impact of my own emotions on others in the workplace No
How I have recognised and addressed the emotional strengths and weaknesses of others	How I have recognised and addressed the emotional strengths and weaknesses of others Yes	How I have recognised and addressed the emotional strengths and weaknesses of others No
How I have promoted the development of emotional intelligence in others	How I have promoted the development of emotional intelligence in others Yes	How I have promoted the development of emotional intelligence in others No
What I have done to utilise emotional intelligence to maximise team outcomes	What I have done to utilise emotional intelligence to maximise team outcomes Yes	What I have done to utilise emotional intelligence to maximise team outcomes No

BSBMGT517 - Manage operational plan

For BSBMGT517, Have you:

	Yes	No
Developed and implemented an operational plan using a variety of information sources and consultation (including using specialist advice if required)?	Developed and implemented an operational plan using a variety of information sources and consultation (including using specialist advice if required)? Yes	Developed and implemented an operational plan using a variety of information sources and consultation (including using specialist advice if required)? No
Communicated effectively with relevant stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams?	Communicated effectively with relevant stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams? Yes	Communicated effectively with relevant stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams? No
Developed and implemented strategies to achieve the operational plan within the organisation’s policies, practices and procedures?	Developed and implemented strategies to achieve the operational plan within the organisation’s policies, practices and procedures? Yes	Developed and implemented strategies to achieve the operational plan within the organisation’s policies, practices and procedures? No

I am able to discuss my experience in the following:

	Yes	No
How I have developed an operational plan	How I have developed an operational plan Yes	How I have developed an operational plan No
How I have planned and managed resource acquisition	How I have planned and managed resource acquisition Yes	How I have planned and managed resource acquisition No
How I have monitored and reviewed operational performance	How I have monitored and reviewed operational performance Yes	How I have monitored and reviewed operational performance No

BSBSMB404 - Undertake small business planning

For BSBSMB404, Have you:

	Yes	No
Developed a business plan which provided for finance, marketing and provision of products or services to facilitate all business goals and objectives	Developed a business plan which provided for finance, marketing and provision of products or services to facilitate all business goals and objectives Yes	Developed a business plan which provided for finance, marketing and provision of products or services to facilitate all business goals and objectives No
Identified and planned all work health and safety (WHS) and duty of care responsibilities	Identified and planned all work health and safety (WHS) and duty of care responsibilities Yes	Identified and planned all work health and safety (WHS) and duty of care responsibilities No
Identified and assessed internal and external risks to the business	Identified and assessed internal and external risks to the business Yes	Identified and assessed internal and external risks to the business No
Developed risk management strategies including a contingency plan for non-conformance.	Developed risk management strategies including a contingency plan for non-conformance. Yes	Developed risk management strategies including a contingency plan for non-conformance. No

I am able to discuss my experience in the following:

	Yes	No
How to Identify elements of the business plan	How to Identify elements of the business plan Yes	How to Identify elements of the business plan No
The process of developing a business plan	The process of developing a business plan Yes	The process of developing a business plan No
How to develop strategies for minimising risks	How to develop strategies for minimising risks Yes	How to develop strategies for minimising risks No
My understanding of WHS responsibilities and procedures for identifying hazards within a business	My understanding of WHS responsibilities and procedures for identifying hazards within a business Yes	My understanding of WHS responsibilities and procedures for identifying hazards within a business No

BSBSMB421 - Manage small business finances

For BSBSMB421, Have you:

	Yes	No
Managed the business according to financial goals?	Managed the business according to financial goals? Yes	Managed the business according to financial goals? No
Monitored the business against financial plan and made changes as required	Monitored the business against financial plan and made changes as required Yes	Monitored the business against financial plan and made changes as required No
Identified opportunities to implement new and emerging digital technologies to support the financial management of the business.	Identified opportunities to implement new and emerging digital technologies to support the financial management of the business. Yes	Identified opportunities to implement new and emerging digital technologies to support the financial management of the business. No

I am able to discuss my experience in the following:

	Yes	No
The process of implement financial strategy	The process of implement financial strategy Yes	The process of implement financial strategy No
How to monitor financial performance	How to monitor financial performance Yes	How to monitor financial performance No
My knowledge of debt collection procedures and/or strategies.	My knowledge of debt collection procedures and/or strategies. Yes	My knowledge of debt collection procedures and/or strategies. No
How to interpret profit and loss statements	How to interpret profit and loss statements Yes	How to interpret profit and loss statements No

BSBITU307 - Develop keyboarding speed and accuracy

For BSBITU307, Have you:

	Yes	No
Developed keyboard speed and accuracy in accordance with workplace, ergonomic, and work health and safety requirements	Developed keyboard speed and accuracy in accordance with workplace, ergonomic, and work health and safety requirements Yes	Developed keyboard speed and accuracy in accordance with workplace, ergonomic, and work health and safety requirements No
Completed a minimum of two 5-minute keyboarding speed and accuracy timings with at least 98% accuracy	Completed a minimum of two 5-minute keyboarding speed and accuracy timings with at least 98% accuracy Yes	Completed a minimum of two 5-minute keyboarding speed and accuracy timings with at least 98% accuracy No
Accurately proofread and amended documents.	Accurately proofread and amended documents. Yes	Accurately proofread and amended documents. No

I am able to discuss my experience in the following:

	Yes	No
How to appropriately arrange my workspace to comply with ergonomics and WHS requirements	How to appropriately arrange my workspace to comply with ergonomics and WHS requirements Yes	How to appropriately arrange my workspace to comply with ergonomics and WHS requirements No
What functions or systems are used when proofreading documents?	What functions or systems are used when proofreading documents? Yes	What functions or systems are used when proofreading documents? No
Methods to ensure document is accurate	Methods to ensure document is accurate Yes	Methods to ensure document is accurate No

BSBWHS201 - Contribute to health and safety of self and others

For BSBWHS201, Have you:

	Yes	No
Followed all relevant procedures and instructions relating to work health and safety (WHS) and emergency incidents?	Followed all relevant procedures and instructions relating to work health and safety (WHS) and emergency incidents? Yes	Followed all relevant procedures and instructions relating to work health and safety (WHS) and emergency incidents? No
Identified and reported hazards to designated personnel?	Identified and reported hazards to designated personnel? Yes	Identified and reported hazards to designated personnel? No
Contributed to WHS consultative processes?	Contributed to WHS consultative processes? Yes	Contributed to WHS consultative processes? No

I am able to discuss my experience in the following:

	Yes	No
How I follow safety procedures such as pre-start system safety and equipment checks and emergency incidents	How I follow safety procedures such as pre-start system safety and equipment checks and emergency incidents Yes	How I follow safety procedures such as pre-start system safety and equipment checks and emergency incidents No
How I have identified and reported potential workplace hazards, emergency incidents or injuries.	How I have identified and reported potential workplace hazards, emergency incidents or injuries. Yes	How I have identified and reported potential workplace hazards, emergency incidents or injuries. No
How I have contributed to workplace meetings, inspections or other WHS consultative activities.	How I have contributed to workplace meetings, inspections or other WHS consultative activities. Yes	How I have contributed to workplace meetings, inspections or other WHS consultative activities. No
WHS safety signs	WHS safety signs Yes	WHS safety signs No

BSBWHS401 - Implement and monitor WHS policies, procedures and programs to meet legislative requirements

For BSBWHS401, Have you:

	Yes	No
Explained clearly and accurately to work team the relevant work health and safety (WHS) information?	Explained clearly and accurately to work team the relevant work health and safety (WHS) information? Yes	Explained clearly and accurately to work team the relevant work health and safety (WHS) information? No
Ensured that the team had access to information about WHS policies, procedures and programs in appropriate structure and language?	Ensured that the team had access to information about WHS policies, procedures and programs in appropriate structure and language? Yes	Ensured that the team had access to information about WHS policies, procedures and programs in appropriate structure and language? No
Implemented and monitored procedures according to organisational and legislative WHS requirements?	Implemented and monitored procedures according to organisational and legislative WHS requirements? Yes	Implemented and monitored procedures according to organisational and legislative WHS requirements? No

I am able to discuss my experience in the following:

	Yes	No
How I have provided information to the work team about WHS policies and procedures	How I have provided information to the work team about WHS policies and procedures Yes	How I have provided information to the work team about WHS policies and procedures No
How I have implemented and monitored participation arrangements for managing WHS	How I have implemented and monitored participation arrangements for managing WHS Yes	How I have implemented and monitored participation arrangements for managing WHS No
How I have implemented and monitored organisational procedures for providing WHS training	How I have implemented and monitored organisational procedures for providing WHS training Yes	How I have implemented and monitored organisational procedures for providing WHS training No
How I have implemented and monitored organisational procedures and legal requirements for identifying hazards and assessing and controlling risks	How I have implemented and monitored organisational procedures and legal requirements for identifying hazards and assessing and controlling risks Yes	How I have implemented and monitored organisational procedures and legal requirements for identifying hazards and assessing and controlling risks No
How I have implemented and monitored organisational procedures for maintaining WHS records for the team	How I have implemented and monitored organisational procedures for maintaining WHS records for the team Yes	How I have implemented and monitored organisational procedures for maintaining WHS records for the team No

BSBCMM401 - Make a presentation

For BSBCMM401, Have you:

	Yes	No
Prepared and delivered presentations related to occupation or area of interest?	Prepared and delivered presentations related to occupation or area of interest? Yes	Prepared and delivered presentations related to occupation or area of interest? No
Selected and implemented methods to review the effectiveness of own presentation and document any changes which would improve future presentations?	Selected and implemented methods to review the effectiveness of own presentation and document any changes which would improve future presentations? Yes	Selected and implemented methods to review the effectiveness of own presentation and document any changes which would improve future presentations? No

I am able to discuss my experience in the following:

	Yes	No
How I have prepared a presentation	How I have prepared a presentation Yes	How I have prepared a presentation No
How I have delivered a presentation	How I have delivered a presentation Yes	How I have delivered a presentation No
How I have reviewed the presentation	How I have reviewed the presentation Yes	How I have reviewed the presentation No

BSBLDR803 - Develop and cultivate collaborative partnerships and relationships

For BSBLDR803, Have you:

	Yes	No
Demonstrated and modelled skills and knowledge to foster partnerships, conducted stakeholder consultation and used strategic and personally enhancing communication skills?	Demonstrated and modelled skills and knowledge to foster partnerships, conducted stakeholder consultation and used strategic and personally enhancing communication skills? Yes	Demonstrated and modelled skills and knowledge to foster partnerships, conducted stakeholder consultation and used strategic and personally enhancing communication skills? No
Developed collaborative approaches to enhance individual, team and organisational outcomes?	Developed collaborative approaches to enhance individual, team and organisational outcomes? Yes	Developed collaborative approaches to enhance individual, team and organisational outcomes? No
Initiated and implemented partnerships in line with relevant regulatory, employment and organisational requirements?	Initiated and implemented partnerships in line with relevant regulatory, employment and organisational requirements? Yes	Initiated and implemented partnerships in line with relevant regulatory, employment and organisational requirements? No

I am able to discuss my experience in the following:

	Yes	No
How I have communicated to influence relevant individuals and stakeholders	How I have communicated to influence relevant individuals and stakeholders Yes	How I have communicated to influence relevant individuals and stakeholders No
How I have cultivated new and existing partnerships with stakeholders	How I have cultivated new and existing partnerships with stakeholders Yes	How I have cultivated new and existing partnerships with stakeholders No
How I have established positive collaborative relationships	How I have established positive collaborative relationships Yes	How I have established positive collaborative relationships No
What I have done to lead the establishment of a partnership program	What I have done to lead the establishment of a partnership program Yes	What I have done to lead the establishment of a partnership program No
How I have established reporting mechanisms for a partnership program	How I have established reporting mechanisms for a partnership program Yes	How I have established reporting mechanisms for a partnership program No
Gaining commitment of stakeholders	Gaining commitment of stakeholders Yes	Gaining commitment of stakeholders No

BSBADM506 - Manage business document design and development

For BSBADM506, Have you:

	Yes	No
Identified the organisational needs, requirements and information technology capabilities relevant to the design and production of documents?	Identified the organisational needs, requirements and information technology capabilities relevant to the design and production of documents? Yes	Identified the organisational needs, requirements and information technology capabilities relevant to the design and production of documents? No
Established documentation standards to meet organisational requirements?	Established documentation standards to meet organisational requirements? Yes	Established documentation standards to meet organisational requirements? No
Designed, tested and amended document templates?	Designed, tested and amended document templates? Yes	Designed, tested and amended document templates? No
Developed and implemented documentation and training to support use of standard templates and macros?	Developed and implemented documentation and training to support use of standard templates and macros? Yes	Developed and implemented documentation and training to support use of standard templates and macros? No
Monitored the implementation of standard documentation templates and macros and made improvements in line with organisational requirements?	Monitored the implementation of standard documentation templates and macros and made improvements in line with organisational requirements? Yes	Monitored the implementation of standard documentation templates and macros and made improvements in line with organisational requirements? No

I am able to discuss my experience in the following:

	Yes	No
How I have established documentation standards	How I have established documentation standards Yes	How I have established documentation standards No
How I have managed template design and development	How I have managed template design and development Yes	How I have managed template design and development No
How I have developed standard text for documents	How I have developed standard text for documents Yes	How I have developed standard text for documents No
How I have developed and implemented strategies to ensure the use of standard documentation	How I have developed and implemented strategies to ensure the use of standard documentation Yes	How I have developed and implemented strategies to ensure the use of standard documentation No
How I have developed and implemented strategies for maintenance and continuous improvement of standard documentation	How I have developed and implemented strategies for maintenance and continuous improvement of standard documentation Yes	How I have developed and implemented strategies for maintenance and continuous improvement of standard documentation No

BSBLDR502 - Lead and manage effective workplace relationships

For BSBLDR502, Have you:

	Yes	No
Developed and/or implemented processes to manage ideas and information?	Developed and/or implemented processes to manage ideas and information? Yes	Developed and/or implemented processes to manage ideas and information? No
Established and/or implemented policies to ensure that the organisation’s cultural diversity and ethical values are adhered to?	Established and/or implemented policies to ensure that the organisation’s cultural diversity and ethical values are adhered to? Yes	Established and/or implemented policies to ensure that the organisation’s cultural diversity and ethical values are adhered to? No
Provided leadership through own behaviour by adjusting own interpersonal communication style and professionally promoting trust with internal and external contacts?	Provided leadership through own behaviour by adjusting own interpersonal communication style and professionally promoting trust with internal and external contacts? Yes	Provided leadership through own behaviour by adjusting own interpersonal communication style and professionally promoting trust with internal and external contacts? No
Planned for, and managed, the use of networks to support identifiable outcomes for the team and the organisation?	Planned for, and managed, the use of networks to support identifiable outcomes for the team and the organisation? Yes	Planned for, and managed, the use of networks to support identifiable outcomes for the team and the organisation? No
Developed and/or implemented processes and systems to manage and address difficulties such as identifying and resolving conflicts while support co-workers in resolving difficulties in their work?	Developed and/or implemented processes and systems to manage and address difficulties such as identifying and resolving conflicts while support co-workers in resolving difficulties in their work? Yes	Developed and/or implemented processes and systems to manage and address difficulties such as identifying and resolving conflicts while support co-workers in resolving difficulties in their work? No

I am able to discuss my experience in the following:

	Yes	No
How I have managed ideas and information	How I have managed ideas and information Yes	How I have managed ideas and information No
How I have established systems to develop trust and confidence	How I have established systems to develop trust and confidence Yes	How I have established systems to develop trust and confidence No
What I have done to manage the development and maintenance of networks and relationships	What I have done to manage the development and maintenance of networks and relationships Yes	What I have done to manage the development and maintenance of networks and relationships No
How I have managed difficulties to achieve positive outcomes	How I have managed difficulties to achieve positive outcomes Yes	How I have managed difficulties to achieve positive outcomes No

BSBWOR502 - Lead and manage team effectiveness

For BSBWOR502, Have you:

	Yes	No
Used leadership techniques and strategies to facilitate team cohesion and work outcomes?	Used leadership techniques and strategies to facilitate team cohesion and work outcomes? Yes	Used leadership techniques and strategies to facilitate team cohesion and work outcomes? No
Developed policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities?	Developed policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities? Yes	Developed policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities? No
Established processes to address issues and resolve performance issues?	Established processes to address issues and resolve performance issues? Yes	Established processes to address issues and resolve performance issues? No
Supported team to meet expected performance outcomes including providing formal and informal learning opportunities as needed?	Supported team to meet expected performance outcomes including providing formal and informal learning opportunities as needed? Yes	Supported team to meet expected performance outcomes including providing formal and informal learning opportunities as needed? No
Developed performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders?	Developed performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders? Yes	Developed performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders? No
Communicated effectively with a range of stakeholders about team performance plans and team performance?	Communicated effectively with a range of stakeholders about team performance plans and team performance? Yes	Communicated effectively with a range of stakeholders about team performance plans and team performance? No
Facilitated two-way flow of information between team and management relevant to team performance?	Facilitated two-way flow of information between team and management relevant to team performance? Yes	Facilitated two-way flow of information between team and management relevant to team performance? No
Evaluated and took necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders?	Evaluated and took necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders? Yes	Evaluated and took necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders? No

I am able to discuss my experience in the following:

	Yes	No
How I have established a team performance plan	How I have established a team performance plan Yes	How I have established a team performance plan No
How I have developed and facilitated team cohesion	How I have developed and facilitated team cohesion Yes	How I have developed and facilitated team cohesion No
How I have facilitated teamwork	How I have facilitated teamwork Yes	How I have facilitated teamwork No
How I have liaised with stakeholders	How I have liaised with stakeholders Yes	How I have liaised with stakeholders No

BSBSMB415 - Refine and strengthen a small business

For BSBSMB415, Have you:

	Yes	No
Identified regulatory, social, economic, ethical and environmental responsibility factors impacting on small business development opportunities	Identified regulatory, social, economic, ethical and environmental responsibility factors impacting on small business development opportunities Yes	Identified regulatory, social, economic, ethical and environmental responsibility factors impacting on small business development opportunities No
Assessed the internal and external business environment and determined realistic opportunities, strategies and actions to develop or sustain the business for both the short and long term	Assessed the internal and external business environment and determined realistic opportunities, strategies and actions to develop or sustain the business for both the short and long term Yes	Assessed the internal and external business environment and determined realistic opportunities, strategies and actions to develop or sustain the business for both the short and long term No
Developed an implementation plan to meet business objectives?	Developed an implementation plan to meet business objectives? Yes	Developed an implementation plan to meet business objectives? No
Communicated with relevant stakeholders to gain information and advice to inform the development actions and strategies	Communicated with relevant stakeholders to gain information and advice to inform the development actions and strategies Yes	Communicated with relevant stakeholders to gain information and advice to inform the development actions and strategies No
Identified efficiencies and innovations that supported business sustainability	Identified efficiencies and innovations that supported business sustainability Yes	Identified efficiencies and innovations that supported business sustainability No
Implemented controls to monitor progress	Implemented controls to monitor progress Yes	Implemented controls to monitor progress No
Assessed progress and adapted strategy to accommodate changes.	Assessed progress and adapted strategy to accommodate changes. Yes	Assessed progress and adapted strategy to accommodate changes. No

I am able to discuss my experience in the following:

	Yes	No
How I have investigated opportunities and ideas for business development	How I have investigated opportunities and ideas for business development Yes	How I have investigated opportunities and ideas for business development No
The process of how I have formulated strategies	The process of how I have formulated strategies Yes	The process of how I have formulated strategies No
The processes I’ve conducted to implement the strategies	The processes I’ve conducted to implement the strategies Yes	The processes I’ve conducted to implement the strategies No
How I have monitored the implementation of the strategies	How I have monitored the implementation of the strategies Yes	How I have monitored the implementation of the strategies No

BSBLDR401 - Communicate effectively as a workplace leader

For BSBLDR401, Have you:

	Yes	No
Identified the context for communication and adjusted approach and responses accordingly?	Identified the context for communication and adjusted approach and responses accordingly? Yes	Identified the context for communication and adjusted approach and responses accordingly? No
Created and presented clear messages choosing method and mode appropriate to the audience and context undertake effective two-way communication from the perspective of a team leader?	Created and presented clear messages choosing method and mode appropriate to the audience and context undertake effective two-way communication from the perspective of a team leader? Yes	Created and presented clear messages choosing method and mode appropriate to the audience and context undertake effective two-way communication from the perspective of a team leader? No
Identified and recorded actions required as a result of communication and follow-upped in a timely manner?	Identified and recorded actions required as a result of communication and follow-upped in a timely manner? Yes	Identified and recorded actions required as a result of communication and follow-upped in a timely manner? No

I am able to discuss my experience in the following:

	Yes	No
What I have done to identify context for communication	What I have done to identify context for communication Yes	What I have done to identify context for communication No
How I have clarified a message and engaged communication	How I have clarified a message and engaged communication Yes	How I have clarified a message and engaged communication No
How I have taken follow-up actions	How I have taken follow-up actions Yes	How I have taken follow-up actions No
Range of electronic and non-electronic communications	Range of electronic and non-electronic communications Yes	Range of electronic and non-electronic communications No
Various feedback gathering methods used	Various feedback gathering methods used Yes	Various feedback gathering methods used No
Types of communication barriers experienced	Types of communication barriers experienced Yes	Types of communication barriers experienced No

BSBCUS401 - Coordinate implementation of customer services strategies

For BSBCUS401, Have you:

	Yes	No
Identified the needs and priorities of the organisation in delivering services to customers?	Identified the needs and priorities of the organisation in delivering services to customers? Yes	Identified the needs and priorities of the organisation in delivering services to customers? No
Diagnosed problems in delivery of customer service?	Diagnosed problems in delivery of customer service? Yes	Diagnosed problems in delivery of customer service? No
Responded to and reported on customer feedback and complaints?	Responded to and reported on customer feedback and complaints? Yes	Responded to and reported on customer feedback and complaints? No
Reviewed client satisfaction using verifiable data?	Reviewed client satisfaction using verifiable data? Yes	Reviewed client satisfaction using verifiable data? No
Consulted and communicated effectively with relevant people?	Consulted and communicated effectively with relevant people? Yes	Consulted and communicated effectively with relevant people? No
Developed and implemented strategies and methods to improve customer service delivery?	Developed and implemented strategies and methods to improve customer service delivery? Yes	Developed and implemented strategies and methods to improve customer service delivery? No

I am able to discuss my experience in the following:

	Yes	No
What I have done to advise on customer service needs	What I have done to advise on customer service needs Yes	What I have done to advise on customer service needs No
How I have supported implementation of customer service strategies	How I have supported implementation of customer service strategies Yes	How I have supported implementation of customer service strategies No
How I have evaluated and reported on customer service	How I have evaluated and reported on customer service Yes	How I have evaluated and reported on customer service No
Communication methods with relevant personnel	Communication methods with relevant personnel Yes	Communication methods with relevant personnel No
Get to know customer needs	Get to know customer needs Yes	Get to know customer needs No
Customer service audit information required	Customer service audit information required Yes	Customer service audit information required No
Difference between service standards and best practice	Difference between service standards and best practice Yes	Difference between service standards and best practice No
Rights and responsibilities of customers	Rights and responsibilities of customers Yes	Rights and responsibilities of customers No

BSBCUS402 - Address customer needs

For BSBCUS402, Have you:

	Yes	No
Communicated effectively with customers?	Communicated effectively with customers? Yes	Communicated effectively with customers? No
Addressed customer’s needs?	Addressed customer’s needs? Yes	Addressed customer’s needs? No
Used organisational procedures to document customer satisfaction?	Used organisational procedures to document customer satisfaction? Yes	Used organisational procedures to document customer satisfaction? No
Developed and maintained networks to support meeting customer needs?	Developed and maintained networks to support meeting customer needs? Yes	Developed and maintained networks to support meeting customer needs? No

I am able to discuss my experience in the following:

	Yes	No
What I have done to assist customer to articulate needs	What I have done to assist customer to articulate needs Yes	What I have done to assist customer to articulate needs No
How I have satisfied complex customer needs	How I have satisfied complex customer needs Yes	How I have satisfied complex customer needs No
How I have managed networks to ensure customer needs are addressed	How I have managed networks to ensure customer needs are addressed Yes	How I have managed networks to ensure customer needs are addressed No
Factors that affect customer needs and expectations	Factors that affect customer needs and expectations Yes	Factors that affect customer needs and expectations No

BSBADM307 - Organise schedules

For BSBADM307, Have you:

	Yes	No
Appropriately managed the schedules of various individuals through a process of careful planning and negotiation?	Appropriately managed the schedules of various individuals through a process of careful planning and negotiation? Yes	Appropriately managed the schedules of various individuals through a process of careful planning and negotiation? No

I am able to discuss my experience in the following:

	Yes	No
My ability to establish schedule requirements	My ability to establish schedule requirements Yes	My ability to establish schedule requirements No
How I manage schedules and the range of systems that could be used	How I manage schedules and the range of systems that could be used Yes	How I manage schedules and the range of systems that could be used No
How I source information that is needed before scheduling	How I source information that is needed before scheduling Yes	How I source information that is needed before scheduling No
How to reschedule appointments	How to reschedule appointments Yes	How to reschedule appointments No

BSBCMM301 - Process customer complaints

For BSBCMM301, Have you:

	Yes	No
Processed and documented customer complaints according to organisational and legislative requirements?	Processed and documented customer complaints according to organisational and legislative requirements? Yes	Processed and documented customer complaints according to organisational and legislative requirements? No
Used effective communication techniques to discuss options and resolve complaints?	Used effective communication techniques to discuss options and resolve complaints? Yes	Used effective communication techniques to discuss options and resolve complaints? No
Followed correct procedures when referring and following up complaints?	Followed correct procedures when referring and following up complaints? Yes	Followed correct procedures when referring and following up complaints? No

I am able to discuss my experience in the following:

	Yes	No
The processes for responding to complaints	The processes for responding to complaints Yes	The processes for responding to complaints No
How and when to refer complaints	How and when to refer complaints Yes	How and when to refer complaints No
How I exercise judgement to resolve customer service issues	How I exercise judgement to resolve customer service issues Yes	How I exercise judgement to resolve customer service issues No
The process for documenting complaints	The process for documenting complaints Yes	The process for documenting complaints No
The verbal and non-verbal techniques when communicating to customers	The verbal and non-verbal techniques when communicating to customers Yes	The verbal and non-verbal techniques when communicating to customers No

BSBLDR805 - Lead and influence change

For BSBLDR805, Have you:

	Yes	No
Planned and implemented a strategic review of organisational culture in an organisation and developed a vision for the future?	Planned and implemented a strategic review of organisational culture in an organisation and developed a vision for the future? Yes	Planned and implemented a strategic review of organisational culture in an organisation and developed a vision for the future? No
Researched and anticipated the likelihood of change for the organisation?	Researched and anticipated the likelihood of change for the organisation? Yes	Researched and anticipated the likelihood of change for the organisation? No
Identified, supported and promoted the advantages of change to stakeholders by communication, role modelling and celebrating success?	Identified, supported and promoted the advantages of change to stakeholders by communication, role modelling and celebrating success? Yes	Identified, supported and promoted the advantages of change to stakeholders by communication, role modelling and celebrating success? No
Embedded change management into organisational policies, procedures and practices including recruitment, training, procurement and resourcing?	Embedded change management into organisational policies, procedures and practices including recruitment, training, procurement and resourcing? Yes	Embedded change management into organisational policies, procedures and practices including recruitment, training, procurement and resourcing? No
Implemented and monitored change management in a continuous improvement cycle?	Implemented and monitored change management in a continuous improvement cycle? Yes	Implemented and monitored change management in a continuous improvement cycle? No

I am able to discuss my experience in the following:

	Yes	No
How I have influenced organisational culture	How I have influenced organisational culture Yes	How I have influenced organisational culture No
What I have done to anticipate change	What I have done to anticipate change Yes	What I have done to anticipate change No
How I have provided strategic leadership in change management	How I have provided strategic leadership in change management Yes	How I have provided strategic leadership in change management No
Policies and procedures for mentoring program	Policies and procedures for mentoring program Yes	Policies and procedures for mentoring program No
Benefits of mentoring programs	Benefits of mentoring programs Yes	Benefits of mentoring programs No

BSBLED805 - Plan and implement a mentoring program

For BSBLED805, Have you:

	Yes	No
Developed a mentoring program plan in consultation with others?	Developed a mentoring program plan in consultation with others? Yes	Developed a mentoring program plan in consultation with others? No
Developed appropriate tools and resources for a mentoring program?	Developed appropriate tools and resources for a mentoring program? Yes	Developed appropriate tools and resources for a mentoring program? No
Established mentor-mentee policies and procedures?	Established mentor-mentee policies and procedures? Yes	Established mentor-mentee policies and procedures? No
Coordinated mentor-mentee communications?	Coordinated mentor-mentee communications? Yes	Coordinated mentor-mentee communications? No
Evaluated and documented results of mentoring program?	Evaluated and documented results of mentoring program? Yes	Evaluated and documented results of mentoring program? No

I am able to discuss my experience in the following:

	Yes	No
How I have planned a mentoring program	How I have planned a mentoring program Yes	How I have planned a mentoring program No
How I have developed tools and materials to support a mentoring program	How I have developed tools and materials to support a mentoring program Yes	How I have developed tools and materials to support a mentoring program No
How I have coordinated mentor and mentee relationships	How I have coordinated mentor and mentee relationships Yes	How I have coordinated mentor and mentee relationships No
How I have evaluated a mentoring program	How I have evaluated a mentoring program Yes	How I have evaluated a mentoring program No
Policies and procedures for mentoring program	Policies and procedures for mentoring program Yes	Policies and procedures for mentoring program No
Benefits of mentoring programs	Benefits of mentoring programs Yes	Benefits of mentoring programs No

BSBADM502 - Manage meetings

For BSBADM502, Have you:

	Yes	No
Applied conventions and procedures for formal and informal meetings?	Applied conventions and procedures for formal and informal meetings? Yes	Applied conventions and procedures for formal and informal meetings? No
Organised, took part in and chaired a meeting?	Organised, took part in and chaired a meeting? Yes	Organised, took part in and chaired a meeting? No
Recorded and stored meeting documentation?	Recorded and stored meeting documentation? Yes	Recorded and stored meeting documentation? No
Followed organisational policies and procedures?	Followed organisational policies and procedures? Yes	Followed organisational policies and procedures? No

I am able to discuss my experience in the following:

	Yes	No
How I have prepared for meetings	How I have prepared for meetings Yes	How I have prepared for meetings No
How I have conducted meetings	How I have conducted meetings Yes	How I have conducted meetings No
What I have done to follow up meetings	What I have done to follow up meetings Yes	What I have done to follow up meetings No

BSBMKG501 - Identify and evaluate marking opportunities

For BSBMKG501, Have you:

	Yes	No
Identified and evaluated marketing opportunities to determine whether they can meet organisational objectives?	Identified and evaluated marketing opportunities to determine whether they can meet organisational objectives? Yes	Identified and evaluated marketing opportunities to determine whether they can meet organisational objectives? No
Documented how current business operations needed to be modified, and listed resources required, to take advantage of newly identified and evaluated opportunities?	Documented how current business operations needed to be modified, and listed resources required, to take advantage of newly identified and evaluated opportunities? Yes	Documented how current business operations needed to be modified, and listed resources required, to take advantage of newly identified and evaluated opportunities? No

I am able to discuss my experience in the following:

	Yes	No
How I have identified marketing opportunities	How I have identified marketing opportunities Yes	How I have identified marketing opportunities No
How I have investigated marketing opportunities	How I have investigated marketing opportunities Yes	How I have investigated marketing opportunities No
How I have evaluated required changes to current operations	How I have evaluated required changes to current operations Yes	How I have evaluated required changes to current operations No

BSBSMB423 - Create a digital technology plan for small business

For BSBSMB423, Have you:

	Yes	No
Identified new and existing digital technologies, assessed potential return on investment and evaluated suitability for replacing non-digital processes in a small business?	Identified new and existing digital technologies, assessed potential return on investment and evaluated suitability for replacing non-digital processes in a small business? Yes	Identified new and existing digital technologies, assessed potential return on investment and evaluated suitability for replacing non-digital processes in a small business? No
Communicated with specialist advisors to obtain relevant information?	Communicated with specialist advisors to obtain relevant information? Yes	Communicated with specialist advisors to obtain relevant information? No
Planned and prioritised necessary actions for implementing new digital technologies?	Planned and prioritised necessary actions for implementing new digital technologies? Yes	Planned and prioritised necessary actions for implementing new digital technologies? No
Designed and documented an integrated approach to implementing digital technologies that complies with relevant legislation and business requirements?	Designed and documented an integrated approach to implementing digital technologies that complies with relevant legislation and business requirements? Yes	Designed and documented an integrated approach to implementing digital technologies that complies with relevant legislation and business requirements? No
Developed a process for monitoring key metrics and incorporating modifications to the strategy?	Developed a process for monitoring key metrics and incorporating modifications to the strategy? Yes	Developed a process for monitoring key metrics and incorporating modifications to the strategy? No

I am able to discuss my experience in the following:

	Yes	No
The process in which I’ve analysed and evaluated the digital readiness of the business	The process in which I’ve analysed and evaluated the digital readiness of the business Yes	The process in which I’ve analysed and evaluated the digital readiness of the business No
How I Identify and select digital tools and services to maximise business effectiveness	How I Identify and select digital tools and services to maximise business effectiveness Yes	How I Identify and select digital tools and services to maximise business effectiveness No
The developed digital plans I’ve created and analysed.	The developed digital plans I’ve created and analysed. Yes	The developed digital plans I’ve created and analysed. No

BSBSMB401 - Establish and comply with legal and risk requirements of small business

For BSBSMB401, Have you:

	Yes	No
Demonstrated a systematic approach to identifying, managing and meeting legal and regulatory requirements, specifically in regard to WHS, business registration and environmental requirements	Demonstrated a systematic approach to identifying, managing and meeting legal and regulatory requirements, specifically in regard to WHS, business registration and environmental requirements Yes	Demonstrated a systematic approach to identifying, managing and meeting legal and regulatory requirements, specifically in regard to WHS, business registration and environmental requirements No
Ensured legal compliance is met?	Ensured legal compliance is met? Yes	Ensured legal compliance is met? No
Negotiated and arranged contracts, including?	Negotiated and arranged contracts, including? Yes	Negotiated and arranged contracts, including? No
Identified, assessed and treated risks specific to the business?	Identified, assessed and treated risks specific to the business? Yes	Identified, assessed and treated risks specific to the business? No

I am able to discuss my experience in the following:

	Yes	No
The legal requirements I’ve identified and implemented	The legal requirements I’ve identified and implemented Yes	The legal requirements I’ve identified and implemented No
How I’ve complied with legislation, codes and regulatory requirements	How I’ve complied with legislation, codes and regulatory requirements Yes	How I’ve complied with legislation, codes and regulatory requirements No
How and when I’ve negotiated and arranged contracts	How and when I’ve negotiated and arranged contracts Yes	How and when I’ve negotiated and arranged contracts No
How identified and treated business risks	How identified and treated business risks Yes	How identified and treated business risks No

BSBLED401 - Develop teams and individuals

For BSBLED401, Have you:

	Yes	No
Systematically identified and implemented learning opportunities for others?	Systematically identified and implemented learning opportunities for others? Yes	Systematically identified and implemented learning opportunities for others? No
Collected feedback on team and individual performance?	Collected feedback on team and individual performance? Yes	Collected feedback on team and individual performance? No
Gave and received feedback from team members to encourage participation in and effectiveness of the team?	Gave and received feedback from team members to encourage participation in and effectiveness of the team? Yes	Gave and received feedback from team members to encourage participation in and effectiveness of the team? No
Collaboratively developed learning plans to match skill needs of individuals and groups?	Collaboratively developed learning plans to match skill needs of individuals and groups? Yes	Collaboratively developed learning plans to match skill needs of individuals and groups? No
Provided mentoring and coaching assistance to teams and individuals?	Provided mentoring and coaching assistance to teams and individuals? Yes	Provided mentoring and coaching assistance to teams and individuals? No
Monitored and reviewed workplace learning?	Monitored and reviewed workplace learning? Yes	Monitored and reviewed workplace learning? No

I am able to discuss my experience in the following:

	Yes	No
How I have determined development needs	How I have determined development needs Yes	How I have determined development needs No
What I have done to develop individuals and teams	What I have done to develop individuals and teams Yes	What I have done to develop individuals and teams No
How I have monitored and evaluated workplace learning	How I have monitored and evaluated workplace learning Yes	How I have monitored and evaluated workplace learning No
How team contributes to developing learning plans	How team contributes to developing learning plans Yes	How team contributes to developing learning plans No
Career paths	Career paths Yes	Career paths No
Type of mentoring and coaching provided	Type of mentoring and coaching provided Yes	Type of mentoring and coaching provided No

BSBMGT402 - Implement operational plan

For BSBMGT402, Have you:

	Yes	No
Interacted with a range of people/groups to identify resource requirements, performance objectives, systems, procedures and records relating to the operational plan?	Interacted with a range of people/groups to identify resource requirements, performance objectives, systems, procedures and records relating to the operational plan? Yes	Interacted with a range of people/groups to identify resource requirements, performance objectives, systems, procedures and records relating to the operational plan? No
Varied the operational plan and gained approval to deal with contingencies?	Varied the operational plan and gained approval to deal with contingencies? Yes	Varied the operational plan and gained approval to deal with contingencies? No
Monitored operational performance against the performance objectives and budgets and took action to rectify unsatisfactory performance?	Monitored operational performance against the performance objectives and budgets and took action to rectify unsatisfactory performance? Yes	Monitored operational performance against the performance objectives and budgets and took action to rectify unsatisfactory performance? No
Planned and acquired physical and human resources using organisation’s systems and procedures?	Planned and acquired physical and human resources using organisation’s systems and procedures? Yes	Planned and acquired physical and human resources using organisation’s systems and procedures? No
Managed and supported personnel to achieve performance objectives. Including inducting new employees and providing mentoring and coaching?	Managed and supported personnel to achieve performance objectives. Including inducting new employees and providing mentoring and coaching? Yes	Managed and supported personnel to achieve performance objectives. Including inducting new employees and providing mentoring and coaching? No
Presented information and recommendations to support implementation and variation of the operational plan?	Presented information and recommendations to support implementation and variation of the operational plan? Yes	Presented information and recommendations to support implementation and variation of the operational plan? No
Documented and provided reports on performance as required by the organisation?	Documented and provided reports on performance as required by the organisation? Yes	Documented and provided reports on performance as required by the organisation? No

I am able to discuss my experience in the following:

	Yes	No
How I have implemented an operational plan	How I have implemented an operational plan Yes	How I have implemented an operational plan No
How I have implemented resource acquisition	How I have implemented resource acquisition Yes	How I have implemented resource acquisition No
How I have monitored operational performance	How I have monitored operational performance Yes	How I have monitored operational performance No
Contingencies used to adjust implementation of operational plan	Contingencies used to adjust implementation of operational plan Yes	Contingencies used to adjust implementation of operational plan No
Actions taken to resolve poor performance	Actions taken to resolve poor performance Yes	Actions taken to resolve poor performance No
Circumstances when a variation to operational plan would be needed	Circumstances when a variation to operational plan would be needed Yes	Circumstances when a variation to operational plan would be needed No

BSBCUS301 - Delivery and monitor a service to customers

For BSBCUS301, Have you:

	Yes	No
Used communication skills to establish rapport and build relationships with customers in accordance with organisational requirements?	Used communication skills to establish rapport and build relationships with customers in accordance with organisational requirements? Yes	Used communication skills to establish rapport and build relationships with customers in accordance with organisational requirements? No
Identified customer needs using appropriate questioning and active listening skills?	Identified customer needs using appropriate questioning and active listening skills? Yes	Identified customer needs using appropriate questioning and active listening skills? No
Provided customer service in accordance with organisational requirements?	Provided customer service in accordance with organisational requirements? Yes	Provided customer service in accordance with organisational requirements? No
Responded to and recorded customer feedback and action taken according to organisational standards, policies and procedures?	Responded to and recorded customer feedback and action taken according to organisational standards, policies and procedures? Yes	Responded to and recorded customer feedback and action taken according to organisational standards, policies and procedures? No
Produced a report which identified and recommended ways to improve service delivery?	Produced a report which identified and recommended ways to improve service delivery? Yes	Produced a report which identified and recommended ways to improve service delivery? No

I am able to discuss my experience in the following:

	Yes	No
How I Identify customer needs	How I Identify customer needs Yes	How I Identify customer needs No
How and when to deliver a service to customers	How and when to deliver a service to customers Yes	How and when to deliver a service to customers No
What processes I follow to monitor and report on service delivery	What processes I follow to monitor and report on service delivery Yes	What processes I follow to monitor and report on service delivery No
Types of questions to get general and specific information	Types of questions to get general and specific information Yes	Types of questions to get general and specific information No
Types of interpersonal skills I use	Types of interpersonal skills I use Yes	Types of interpersonal skills I use No

BSBDIV301 - Work effectively with diversity

For BSBDIV301, Have you:

	Yes	No
Adjusted language and behaviour as required by interactions with diversity?	Adjusted language and behaviour as required by interactions with diversity? Yes	Adjusted language and behaviour as required by interactions with diversity? No
Identified and respected individual differences in colleagues, clients and customers?	Identified and respected individual differences in colleagues, clients and customers? Yes	Identified and respected individual differences in colleagues, clients and customers? No
Applied relevant regulations, standards and codes of practice?	Applied relevant regulations, standards and codes of practice? Yes	Applied relevant regulations, standards and codes of practice? No

I am able to discuss my experience in the following:

	Yes	No
How I recognise individual differences and respond appropriately	How I recognise individual differences and respond appropriately Yes	How I recognise individual differences and respond appropriately No
How I ensure I work effectively with individual differences	How I ensure I work effectively with individual differences Yes	How I ensure I work effectively with individual differences No
What reasonable adjustments have been made to ensure inclusion of people with disabilities.	What reasonable adjustments have been made to ensure inclusion of people with disabilities. Yes	What reasonable adjustments have been made to ensure inclusion of people with disabilities. No
Types of cultural differences to consider	Types of cultural differences to consider Yes	Types of cultural differences to consider No
Various cultural groups in community	Various cultural groups in community Yes	Various cultural groups in community No

BSBLED802 - Lead learning strategy implementation

For BSBLED802, Have you:

	Yes	No
Researched and evaluated models and approaches to organisational learning to support strategic requirements?	Researched and evaluated models and approaches to organisational learning to support strategic requirements? Yes	Researched and evaluated models and approaches to organisational learning to support strategic requirements? No
Examined and reviewed organisational policies and procedures relevant to training and assessment?	Examined and reviewed organisational policies and procedures relevant to training and assessment? Yes	Examined and reviewed organisational policies and procedures relevant to training and assessment? No
Developed consultation and communication processes to support and encourage personnel input into design, implementation and review of organisational learning strategy?	Developed consultation and communication processes to support and encourage personnel input into design, implementation and review of organisational learning strategy? Yes	Developed consultation and communication processes to support and encourage personnel input into design, implementation and review of organisational learning strategy? No
Initiated and implemented learning program partnerships in line with relevant regulatory, employment and organisational requirements?	Initiated and implemented learning program partnerships in line with relevant regulatory, employment and organisational requirements? Yes	Initiated and implemented learning program partnerships in line with relevant regulatory, employment and organisational requirements? No
Sourced learning resources or assessment tools, and modified if required, to meet requirements of organisational learning strategies?	Sourced learning resources or assessment tools, and modified if required, to meet requirements of organisational learning strategies? Yes	Sourced learning resources or assessment tools, and modified if required, to meet requirements of organisational learning strategies? No
Implemented plans for improving organisational learning strategies?	Implemented plans for improving organisational learning strategies? Yes	Implemented plans for improving organisational learning strategies? No

I am able to discuss my experience in the following:

	Yes	No
How I have provided leadership to learning strategy formation	How I have provided leadership to learning strategy formation Yes	How I have provided leadership to learning strategy formation No
How I have designed and developed organisational learning strategy	How I have designed and developed organisational learning strategy Yes	How I have designed and developed organisational learning strategy No
How I have implemented organisational learning strategy	How I have implemented organisational learning strategy Yes	How I have implemented organisational learning strategy No
What I have done to review organisational learning and development	What I have done to review organisational learning and development Yes	What I have done to review organisational learning and development No
How I have improved organisational learning strategy formation	How I have improved organisational learning strategy formation Yes	How I have improved organisational learning strategy formation No
Learning opportunities for team members	Learning opportunities for team members Yes	Learning opportunities for team members No

BSBLDR806 - Lead and influence ethical practice

For BSBLDR806, Have you:

	Yes	No
Lead and influenced ethical practice in an organisation by demonstrating a personal commitment to the professionalism, ethical values and principles of the organisation and encouraging others to do so?	Lead and influenced ethical practice in an organisation by demonstrating a personal commitment to the professionalism, ethical values and principles of the organisation and encouraging others to do so? Yes	Lead and influenced ethical practice in an organisation by demonstrating a personal commitment to the professionalism, ethical values and principles of the organisation and encouraging others to do so? No
Researched and maintained a high level of ethical expertise including the ability to interpret complex ethical matters and provide advice?	Researched and maintained a high level of ethical expertise including the ability to interpret complex ethical matters and provide advice? Yes	Researched and maintained a high level of ethical expertise including the ability to interpret complex ethical matters and provide advice? No
Reported and dealt with suspected unethical conduct confidentially and promptly?	Reported and dealt with suspected unethical conduct confidentially and promptly? Yes	Reported and dealt with suspected unethical conduct confidentially and promptly? No
Researched, developed and implemented policies and procedures for managing ethical practices in an organisation?	Researched, developed and implemented policies and procedures for managing ethical practices in an organisation? Yes	Researched, developed and implemented policies and procedures for managing ethical practices in an organisation? No
Promoted ethical leadership and decision making including providing leadership and reviewing ethical practices?	Promoted ethical leadership and decision making including providing leadership and reviewing ethical practices? Yes	Promoted ethical leadership and decision making including providing leadership and reviewing ethical practices? No

I am able to discuss my experience in the following:

	Yes	No
How I have embodied and modelled ethical values	How I have embodied and modelled ethical values Yes	How I have embodied and modelled ethical values No
What I have done to embed ethical practice into the organisation’s culture and processes	What I have done to embed ethical practice into the organisation’s culture and processes Yes	What I have done to embed ethical practice into the organisation’s culture and processes No
How I have promoted ethical leadership and decision making at all levels of the organisation	How I have promoted ethical leadership and decision making at all levels of the organisation Yes	How I have promoted ethical leadership and decision making at all levels of the organisation No
Trends associated with the development of ethical organisations	Trends associated with the development of ethical organisations Yes	Trends associated with the development of ethical organisations No
Address unethical conduct based on procedural fairness	Address unethical conduct based on procedural fairness Yes	Address unethical conduct based on procedural fairness No
Legislation that impacts ethical framework	Legislation that impacts ethical framework Yes	Legislation that impacts ethical framework No

BSBSMB402 - Plan small business finances

For BSBSMB402, Have you:

	Yes	No
Developed a financial plan which identified financial requirements of the business, including cash flow projections and a projected profit statement?	Developed a financial plan which identified financial requirements of the business, including cash flow projections and a projected profit statement? Yes	Developed a financial plan which identified financial requirements of the business, including cash flow projections and a projected profit statement? No
Followed the financial plan including legal requirements and monitoring financial performance?	Followed the financial plan including legal requirements and monitoring financial performance? Yes	Followed the financial plan including legal requirements and monitoring financial performance? No
Identified sources and investigated costs of securing appropriate financial assistance?	Identified sources and investigated costs of securing appropriate financial assistance? Yes	Identified sources and investigated costs of securing appropriate financial assistance? No

I am able to discuss my experience in the following:

	Yes	No
How I Identify costs, calculate prices and prepare profit statement	How I Identify costs, calculate prices and prepare profit statement Yes	How I Identify costs, calculate prices and prepare profit statement No
How I’ve developed a financial plan and the processes involved	How I’ve developed a financial plan and the processes involved Yes	How I’ve developed a financial plan and the processes involved No
The process of acquiring finance	The process of acquiring finance Yes	The process of acquiring finance No

BSBSMB403 - Market the small business

For BSBSMB403, Have you:

	Yes	No
Determined marketing activity focus in line with objectives of the business plan?	Determined marketing activity focus in line with objectives of the business plan? Yes	Determined marketing activity focus in line with objectives of the business plan? No
Evaluated customer base?	Evaluated customer base? Yes	Evaluated customer base? No
Understood what is ethically and culturally appropriate?	Understood what is ethically and culturally appropriate? Yes	Understood what is ethically and culturally appropriate? No
Determined a marketing mix according to market and business needs?	Determined a marketing mix according to market and business needs? Yes	Determined a marketing mix according to market and business needs? No
Determined marketing strategies, including briefing appropriate personnel on their responsibilities?	Determined marketing strategies, including briefing appropriate personnel on their responsibilities? Yes	Determined marketing strategies, including briefing appropriate personnel on their responsibilities? No
Identified marketing opportunities in the digital environment?	Identified marketing opportunities in the digital environment? Yes	Identified marketing opportunities in the digital environment? No
Developed approaches to engage, respond and monitor customers in the digital space?	Developed approaches to engage, respond and monitor customers in the digital space? Yes	Developed approaches to engage, respond and monitor customers in the digital space? No
Monitored and evaluated activities and performance, and corrected performance gaps?	Monitored and evaluated activities and performance, and corrected performance gaps? Yes	Monitored and evaluated activities and performance, and corrected performance gaps? No
Consulted and communicated effectively with relevant people?	Consulted and communicated effectively with relevant people? Yes	Consulted and communicated effectively with relevant people? No
Researched and monitored ongoing changes and improvements?	Researched and monitored ongoing changes and improvements? Yes	Researched and monitored ongoing changes and improvements? No

I am able to discuss my experience in the following:

	Yes	No
How I have developed marketing strategies	How I have developed marketing strategies Yes	How I have developed marketing strategies No
What I do to determine a marketing mix for the business	What I do to determine a marketing mix for the business Yes	What I do to determine a marketing mix for the business No
How I implement marketing strategies	How I implement marketing strategies Yes	How I implement marketing strategies No
The process to monitor and improve marketing performance	The process to monitor and improve marketing performance Yes	The process to monitor and improve marketing performance No

BSBMGT403 - Implement continuous improvement

For BSBMGT403, Have you:

	Yes	No
Implemented continuous improvement systems and provided mentoring and coaching support to enable individuals and teams to participate in decisions, take responsibility, show initiative and implement improvement processes?	Implemented continuous improvement systems and provided mentoring and coaching support to enable individuals and teams to participate in decisions, take responsibility, show initiative and implement improvement processes? Yes	Implemented continuous improvement systems and provided mentoring and coaching support to enable individuals and teams to participate in decisions, take responsibility, show initiative and implement improvement processes? No
Implemented processes to inform team members about savings and productivity/service improvements achievements?	Implemented processes to inform team members about savings and productivity/service improvements achievements? Yes	Implemented processes to inform team members about savings and productivity/service improvements achievements? No
Communicated effectively to support the continuous improvement system and implementation of improvements?	Communicated effectively to support the continuous improvement system and implementation of improvements? Yes	Communicated effectively to support the continuous improvement system and implementation of improvements? No
Applied continuous improvement to customer services including internal and external customers?	Applied continuous improvement to customer services including internal and external customers? Yes	Applied continuous improvement to customer services including internal and external customers? No
Implemented, monitored and adjusted improvement plans, processes and procedures to improve performance?	Implemented, monitored and adjusted improvement plans, processes and procedures to improve performance? Yes	Implemented, monitored and adjusted improvement plans, processes and procedures to improve performance? No
Documented performance to identify further opportunities for improvement?	Documented performance to identify further opportunities for improvement? Yes	Documented performance to identify further opportunities for improvement? No
Managed records and reports within the organisation’s systems and procedures.?	Managed records and reports within the organisation’s systems and procedures.? Yes	Managed records and reports within the organisation’s systems and procedures.? No

I am able to discuss my experience in the following:

	Yes	No
What I have done to implement continuous improvement systems and processes	What I have done to implement continuous improvement systems and processes Yes	What I have done to implement continuous improvement systems and processes No
How I have monitored and reviewed performance	How I have monitored and reviewed performance Yes	How I have monitored and reviewed performance No
How I have provided opportunities for further improvement	How I have provided opportunities for further improvement Yes	How I have provided opportunities for further improvement No
Type of training that may be required to support continuous improvement	Type of training that may be required to support continuous improvement Yes	Type of training that may be required to support continuous improvement No
Methods for benchmarking and monitoring performance for continuous improvement	Methods for benchmarking and monitoring performance for continuous improvement Yes	Methods for benchmarking and monitoring performance for continuous improvement No
Benefits of continuous improvement to mentoring and coaching	Benefits of continuous improvement to mentoring and coaching Yes	Benefits of continuous improvement to mentoring and coaching No

BSBLDR402 - Lead effective workplace relationships

For BSBLDR402, Have you:

	Yes	No
Accessed and analysed information to achieve planned outcomes?	Accessed and analysed information to achieve planned outcomes? Yes	Accessed and analysed information to achieve planned outcomes? No
Applied techniques for resolving problems and conflicts and dealing with poor performance within organisational and legislative requirements?	Applied techniques for resolving problems and conflicts and dealing with poor performance within organisational and legislative requirements? Yes	Applied techniques for resolving problems and conflicts and dealing with poor performance within organisational and legislative requirements? No
Reviewed and improved workplace outcomes in consultation with relevant personnel?	Reviewed and improved workplace outcomes in consultation with relevant personnel? Yes	Reviewed and improved workplace outcomes in consultation with relevant personnel? No
Adjusted interpersonal style and communications to respond to cultural and social diversity?	Adjusted interpersonal style and communications to respond to cultural and social diversity? Yes	Adjusted interpersonal style and communications to respond to cultural and social diversity? No
Applied relationship management and communication skills with a range of people?	Applied relationship management and communication skills with a range of people? Yes	Applied relationship management and communication skills with a range of people? No

I am able to discuss my experience in the following:

	Yes	No
How I have collected, analysed and communicated information and ideas	How I have collected, analysed and communicated information and ideas Yes	How I have collected, analysed and communicated information and ideas No
How I have developed trust and confidence as leader	How I have developed trust and confidence as leader Yes	How I have developed trust and confidence as leader No
How I have developed and maintained networks and relationships	How I have developed and maintained networks and relationships Yes	How I have developed and maintained networks and relationships No
What I have done to manage difficulties into positive outcomes	What I have done to manage difficulties into positive outcomes Yes	What I have done to manage difficulties into positive outcomes No
Problem-solving techniques for dealing with poor performance	Problem-solving techniques for dealing with poor performance Yes	Problem-solving techniques for dealing with poor performance No
Interpersonal skills used when communicating with diverse group	Interpersonal skills used when communicating with diverse group Yes	Interpersonal skills used when communicating with diverse group No
Understanding of integrity and cultural diversity	Understanding of integrity and cultural diversity Yes	Understanding of integrity and cultural diversity No

BSBMGT502 - Manage people performance

For BSBMGT502, Have you:

	Yes	No
Consulted with relevant stakeholders to identify work requirements, performance standards and agreed performance indicators?	Consulted with relevant stakeholders to identify work requirements, performance standards and agreed performance indicators? Yes	Consulted with relevant stakeholders to identify work requirements, performance standards and agreed performance indicators? No
Developed work plans and allocated work to achieve outcomes efficiently and within organisational and legal requirements?	Developed work plans and allocated work to achieve outcomes efficiently and within organisational and legal requirements? Yes	Developed work plans and allocated work to achieve outcomes efficiently and within organisational and legal requirements? No
Monitored, evaluated and provided feedback on performance and provided coaching or training, as needed?	Monitored, evaluated and provided feedback on performance and provided coaching or training, as needed? Yes	Monitored, evaluated and provided feedback on performance and provided coaching or training, as needed? No
Reinforced excellence in performance through recognition and continuous feedback?	Reinforced excellence in performance through recognition and continuous feedback? Yes	Reinforced excellence in performance through recognition and continuous feedback? No
Sought assistance from human resources specialists where appropriate?	Sought assistance from human resources specialists where appropriate? Yes	Sought assistance from human resources specialists where appropriate? No
Kept records and documentation in accordance with the organisational performance management system?	Kept records and documentation in accordance with the organisational performance management system? Yes	Kept records and documentation in accordance with the organisational performance management system? No

I am able to discuss my experience in the following:

	Yes	No
How I have allocated work	How I have allocated work Yes	How I have allocated work No
How I have assessed performance	How I have assessed performance Yes	How I have assessed performance No
How I have provided feedback	How I have provided feedback Yes	How I have provided feedback No
What I have done to manage follow up	What I have done to manage follow up Yes	What I have done to manage follow up No

BSBMKG506 - Plan market research

For BSBMKG506, Have you:

	Yes	No
Identified and defined market research requirements in an organisation?	Identified and defined market research requirements in an organisation? Yes	Identified and defined market research requirements in an organisation? No
Developed a documented market research plan describing scope, objectives, time and budget for market research to be undertaken by an organisation?	Developed a documented market research plan describing scope, objectives, time and budget for market research to be undertaken by an organisation? Yes	Developed a documented market research plan describing scope, objectives, time and budget for market research to be undertaken by an organisation? No

I am able to discuss my experience in the following:

	Yes	No
How I have identified market research needs	How I have identified market research needs Yes	How I have identified market research needs No
What I have done to define market research objectives	What I have done to define market research objectives Yes	What I have done to define market research objectives No
What I have done to define data gathering approaches	What I have done to define data gathering approaches Yes	What I have done to define data gathering approaches No
How I have developed a market research plan	How I have developed a market research plan Yes	How I have developed a market research plan No

BSBPMG522 - Undertake project work

For BSBPMG522, Have you:

	Yes	No
Defined the parameters of a project?	Defined the parameters of a project? Yes	Defined the parameters of a project? No
Used project management tools to develop and implement a project plan?	Used project management tools to develop and implement a project plan? Yes	Used project management tools to develop and implement a project plan? No
Consulted and communicated with relevant stakeholders to generate input and engagement in planning, implementing and reviewing the project?	Consulted and communicated with relevant stakeholders to generate input and engagement in planning, implementing and reviewing the project? Yes	Consulted and communicated with relevant stakeholders to generate input and engagement in planning, implementing and reviewing the project? No
Provided support to team members to enable them to achieve deliverables and to transition them as appropriate at completion of the project?	Provided support to team members to enable them to achieve deliverables and to transition them as appropriate at completion of the project? Yes	Provided support to team members to enable them to achieve deliverables and to transition them as appropriate at completion of the project? No
Finalised the project including documentation, signoffs and reporting?	Finalised the project including documentation, signoffs and reporting? Yes	Finalised the project including documentation, signoffs and reporting? No
Reviewed and documented the project outcomes?	Reviewed and documented the project outcomes? Yes	Reviewed and documented the project outcomes? No

I am able to discuss my experience in the following:

	Yes	No
How I am able to define a project	How I am able to define a project Yes	How I am able to define a project No
How I have developed a project plan	How I have developed a project plan Yes	How I have developed a project plan No
How I have administered and monitored a project	How I have administered and monitored a project Yes	How I have administered and monitored a project No
How I have finalised a project	How I have finalised a project Yes	How I have finalised a project No
How I have reviewed a project	How I have reviewed a project Yes	How I have reviewed a project No
Legislative and regulatory requirements when undertaking project work	Legislative and regulatory requirements when undertaking project work Yes	Legislative and regulatory requirements when undertaking project work No
How work breakdown was determined	How work breakdown was determined Yes	How work breakdown was determined No
Line/s of approval used	Line/s of approval used Yes	Line/s of approval used No

BSBITU312 - Create electronic presentations

For BSBITU312, Have you:

	Yes	No
Followed correct ergonomic requirements and organisational policies and procedures?	Followed correct ergonomic requirements and organisational policies and procedures? Yes	Followed correct ergonomic requirements and organisational policies and procedures? No
Produced electronic presentations that aligned to task purpose and were appropriate to target audience	Produced electronic presentations that aligned to task purpose and were appropriate to target audience Yes	Produced electronic presentations that aligned to task purpose and were appropriate to target audience No
Adhered closely to task requirements and organisational policies and procedures?	Adhered closely to task requirements and organisational policies and procedures? Yes	Adhered closely to task requirements and organisational policies and procedures? No
Used relevant help functions to rectify presentation issues?	Used relevant help functions to rectify presentation issues? Yes	Used relevant help functions to rectify presentation issues? No
Produced presentation in appropriate format for review?	Produced presentation in appropriate format for review? Yes	Produced presentation in appropriate format for review? No
Communicated effectively with personnel?	Communicated effectively with personnel? Yes	Communicated effectively with personnel? No
Stored presentation in accordance with organisation policies and procedures relating to data security?	Stored presentation in accordance with organisation policies and procedures relating to data security? Yes	Stored presentation in accordance with organisation policies and procedures relating to data security? No

I am able to discuss my experience in the following:

	Yes	No
What I have done to prepare to create a presentation	What I have done to prepare to create a presentation Yes	What I have done to prepare to create a presentation No
How I ensure the presentation will be suited to audience and purpose	How I ensure the presentation will be suited to audience and purpose Yes	How I ensure the presentation will be suited to audience and purpose No
How I created a presentation	How I created a presentation Yes	How I created a presentation No
How I finalised a presentation	How I finalised a presentation Yes	How I finalised a presentation No
Security of confidential information	Security of confidential information Yes	Security of confidential information No
Purpose of a style guide	Purpose of a style guide Yes	Purpose of a style guide No
Proofreading	Proofreading Yes	Proofreading No
Use of functions	Use of functions Yes	Use of functions No

BSBITU313 - Design and produce digital text documents

For BSBITU313, Have you:

	Yes	No
Followed correct ergonomic and conservation requirements, and relevant organisational policies and procedures?	Followed correct ergonomic and conservation requirements, and relevant organisational policies and procedures? Yes	Followed correct ergonomic and conservation requirements, and relevant organisational policies and procedures? No
Designed and produced digital text documents that aligned to document purpose and were appropriate to target audience?	Designed and produced digital text documents that aligned to document purpose and were appropriate to target audience? Yes	Designed and produced digital text documents that aligned to document purpose and were appropriate to target audience? No
Adhered closely to task requirements and required specifications for producing digital text documents?	Adhered closely to task requirements and required specifications for producing digital text documents? Yes	Adhered closely to task requirements and required specifications for producing digital text documents? No
Used application features for intermediate-level document design?	Used application features for intermediate-level document design? Yes	Used application features for intermediate-level document design? No
Communicated effectively with relevant personnel?	Communicated effectively with relevant personnel? Yes	Communicated effectively with relevant personnel? No
Overcame problems by referring to application help functions	Overcame problems by referring to application help functions Yes	Overcame problems by referring to application help functions No

I am able to discuss my experience in the following:

	Yes	No
How I prepare to produce documents	How I prepare to produce documents Yes	How I prepare to produce documents No
How I create and design documents digitally	How I create and design documents digitally Yes	How I create and design documents digitally No
What processes I need to follow when designing and producing documents	What processes I need to follow when designing and producing documents Yes	What processes I need to follow when designing and producing documents No
How my organisation is required to name and store documents	How my organisation is required to name and store documents Yes	How my organisation is required to name and store documents No
Security of confidential information	Security of confidential information Yes	Security of confidential information No
Purpose of a style guide	Purpose of a style guide Yes	Purpose of a style guide No
Proofreading	Proofreading Yes	Proofreading No
Use of functions	Use of functions Yes	Use of functions No

BSBITU314 - Design and produce spreadsheets

For BSBITU314, Have you:

	Yes	No
Followed correct ergonomic, conservation requirements and relevant organisational and statutory requirements?	Followed correct ergonomic, conservation requirements and relevant organisational and statutory requirements? Yes	Followed correct ergonomic, conservation requirements and relevant organisational and statutory requirements? No
Produced spreadsheet documents that aligned to document purpose and appropriate to target audience?	Produced spreadsheet documents that aligned to document purpose and appropriate to target audience? Yes	Produced spreadsheet documents that aligned to document purpose and appropriate to target audience? No
Designed spreadsheets that addressed a range of data and organisational requirements?	Designed spreadsheets that addressed a range of data and organisational requirements? Yes	Designed spreadsheets that addressed a range of data and organisational requirements? No
Used software functions, graphics and support materials to create spreadsheets that adhered to organisational requirements relating to style and presentation?	Used software functions, graphics and support materials to create spreadsheets that adhered to organisational requirements relating to style and presentation? Yes	Used software functions, graphics and support materials to create spreadsheets that adhered to organisational requirements relating to style and presentation? No
Used relevant help functions to rectify intermediate-level document issues?	Used relevant help functions to rectify intermediate-level document issues? Yes	Used relevant help functions to rectify intermediate-level document issues? No
Produced spreadsheet document in appropriate format for review, including ability to create and modify intermediate-level charts that analyse the dataset?	Produced spreadsheet document in appropriate format for review, including ability to create and modify intermediate-level charts that analyse the dataset? Yes	Produced spreadsheet document in appropriate format for review, including ability to create and modify intermediate-level charts that analyse the dataset? No
Adhered to designated timelines and requirements for high accuracy?	Adhered to designated timelines and requirements for high accuracy? Yes	Adhered to designated timelines and requirements for high accuracy? No

I am able to discuss my experience in the following:

	Yes	No
How I select and prepare resources	How I select and prepare resources Yes	How I select and prepare resources No
What processes I undertake when planning spreadsheet design/s	What processes I undertake when planning spreadsheet design/s Yes	What processes I undertake when planning spreadsheet design/s No
What functions are used to create a spreadsheet	What functions are used to create a spreadsheet Yes	What functions are used to create a spreadsheet No
My ability to produce intermediate-level charts	My ability to produce intermediate-level charts Yes	My ability to produce intermediate-level charts No
The process of finalising and presenting spreadsheets	The process of finalising and presenting spreadsheets Yes	The process of finalising and presenting spreadsheets No
Document types and purpose	Document types and purpose Yes	Document types and purpose No
Spreadsheet functions used	Spreadsheet functions used Yes	Spreadsheet functions used No
When to insert charts/graphics	When to insert charts/graphics Yes	When to insert charts/graphics No
Methods to adhere to timeframes	Methods to adhere to timeframes Yes	Methods to adhere to timeframes No
Set up workstation to be ergonomically safe	Set up workstation to be ergonomically safe Yes	Set up workstation to be ergonomically safe No

Evidence

We will require digital (copies) of documentation that you have created or contributed to. Please check all boxes of what you can provide us. Please keep in mind, any confidential information may be blocked out. For information you have on hand, you may upload using the file upload option at the bottom of this page. For further information, please contact your Educator or Student Services.

Gather evidence at a later time by downloading your suggested evidence guide as a future reference.

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Mandatory Evidence

Resume
Position Description

Performance Appraisals including:

Comments of support you have provided, how you fill your duty statement, following plans and keeping supervisors informed

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BSBPMG803 - Manage and review portfolio performance

For BSBPMG803, Have you:

	Yes	No
Identified how the portfolio can be continuously improved?	Identified how the portfolio can be continuously improved? Yes	Identified how the portfolio can be continuously improved? No
Applied types of qualitative and quantitative data and other metrics that can be used to determine project performance?	Applied types of qualitative and quantitative data and other metrics that can be used to determine project performance? Yes	Applied types of qualitative and quantitative data and other metrics that can be used to determine project performance? No
Determined and mapped cross project/program dependencies?	Determined and mapped cross project/program dependencies? Yes	Determined and mapped cross project/program dependencies? No
Responded effectively to signs and symptoms of project/program failure and underperformance?	Responded effectively to signs and symptoms of project/program failure and underperformance? Yes	Responded effectively to signs and symptoms of project/program failure and underperformance? No

I am able to discuss my experience in the following:

	Yes	No
What I have done to program and project delivery oversight	What I have done to program and project delivery oversight Yes	What I have done to program and project delivery oversight No
What I have done to portfolio continuous improvement	What I have done to portfolio continuous improvement Yes	What I have done to portfolio continuous improvement No
What I have done to benefit management and realisation	What I have done to benefit management and realisation Yes	What I have done to benefit management and realisation No
Benefits of a cross project dependency map	Benefits of a cross project dependency map Yes	Benefits of a cross project dependency map No
When a portfolio review matrix is used	When a portfolio review matrix is used Yes	When a portfolio review matrix is used No
Objectives of a project audit	Objectives of a project audit Yes	Objectives of a project audit No

BSBLDR513 - Communicate with influence

For BSBLDR513, Have you:

	Yes	No
Reviewed organisational policies to determine information that may be subject to confidentiality?	Reviewed organisational policies to determine information that may be subject to confidentiality? Yes	Reviewed organisational policies to determine information that may be subject to confidentiality? No
Negotiate and presented persuasively?	Negotiate and presented persuasively? Yes	Negotiate and presented persuasively? No
Identified relevant stakeholder groups?	Identified relevant stakeholder groups? Yes	Identified relevant stakeholder groups? No
Communicated clearly with key stakeholders to position the business to best effect including listening actively, understanding the information needs of others and adapting communication to suit the audience?	Communicated clearly with key stakeholders to position the business to best effect including listening actively, understanding the information needs of others and adapting communication to suit the audience? Yes	Communicated clearly with key stakeholders to position the business to best effect including listening actively, understanding the information needs of others and adapting communication to suit the audience? No
Prepared for, participated in, and lead meetings to obtain outcomes?	Prepared for, participated in, and lead meetings to obtain outcomes? Yes	Prepared for, participated in, and lead meetings to obtain outcomes? No
Prepared and made presentations to groups of people?	Prepared and made presentations to groups of people? Yes	Prepared and made presentations to groups of people? No

I am able to discuss my experience in the following:

	Yes	No
How I have communicated clearly	How I have communicated clearly Yes	How I have communicated clearly No
How I have presented and negotiated persuasively	How I have presented and negotiated persuasively Yes	How I have presented and negotiated persuasively No
How I have participated in and led meetings effectively	How I have participated in and led meetings effectively Yes	How I have participated in and led meetings effectively No
How I have made presentations at meetings, forums and conferences	How I have made presentations at meetings, forums and conferences Yes	How I have made presentations at meetings, forums and conferences No

BSBCUS501 - Manage quality customer service

For BSBCUS501, Have you:

	Yes	No
Developed and managed organisational systems for quality customer service?	Developed and managed organisational systems for quality customer service? Yes	Developed and managed organisational systems for quality customer service? No
Developed and reviewed plans, policies and procedures for delivering and monitoring quality customer service?	Developed and reviewed plans, policies and procedures for delivering and monitoring quality customer service? Yes	Developed and reviewed plans, policies and procedures for delivering and monitoring quality customer service? No
Implemented policies and procedures to ensure quality customer service?	Implemented policies and procedures to ensure quality customer service? Yes	Implemented policies and procedures to ensure quality customer service? No
Solved complex customer complaints and system problems that lead to poor customer service?	Solved complex customer complaints and system problems that lead to poor customer service? Yes	Solved complex customer complaints and system problems that lead to poor customer service? No
Monitored and assisted teams to meet customer service requirements?	Monitored and assisted teams to meet customer service requirements? Yes	Monitored and assisted teams to meet customer service requirements? No
Developed, procured and used human and physical resources to support quality customer service delivery?	Developed, procured and used human and physical resources to support quality customer service delivery? Yes	Developed, procured and used human and physical resources to support quality customer service delivery? No

I am able to discuss my experience in the following:

	Yes	No
What I have done to plan to meet internal and external customer requirements	What I have done to plan to meet internal and external customer requirements Yes	What I have done to plan to meet internal and external customer requirements No
How I have ensured delivery of quality products and services	How I have ensured delivery of quality products and services Yes	How I have ensured delivery of quality products and services No
How I have monitored, adjusted and reviewed customer service	How I have monitored, adjusted and reviewed customer service Yes	How I have monitored, adjusted and reviewed customer service No

BSBLDR403 - Lead team effectiveness

For BSBLDR403, Have you:

	Yes	No
Applied knowledge of organisational goals, objectives and plans?	Applied knowledge of organisational goals, objectives and plans? Yes	Applied knowledge of organisational goals, objectives and plans? No
Developed a teamwork plan including documentation of how it was generated and how it will be monitored?	Developed a teamwork plan including documentation of how it was generated and how it will be monitored? Yes	Developed a teamwork plan including documentation of how it was generated and how it will be monitored? No
Identified and incorporated innovation and productivity measures into a teamwork plan?	Identified and incorporated innovation and productivity measures into a teamwork plan? Yes	Identified and incorporated innovation and productivity measures into a teamwork plan? No
Communicated with team members and management to identify and establish the team purpose, roles, responsibilities, goals, plans and objectives and resolve problems?	Communicated with team members and management to identify and establish the team purpose, roles, responsibilities, goals, plans and objectives and resolve problems? Yes	Communicated with team members and management to identify and establish the team purpose, roles, responsibilities, goals, plans and objectives and resolve problems? No
Used techniques to consult, encourage, support and provide feedback to team members?	Used techniques to consult, encourage, support and provide feedback to team members? Yes	Used techniques to consult, encourage, support and provide feedback to team members? No
Modelled team leadership behaviours and approaches?	Modelled team leadership behaviours and approaches? Yes	Modelled team leadership behaviours and approaches? No
Liaised with management to develop the teamwork plan, resolved issues and ensured follow-up action was taken?	Liaised with management to develop the teamwork plan, resolved issues and ensured follow-up action was taken? Yes	Liaised with management to develop the teamwork plan, resolved issues and ensured follow-up action was taken? No

I am able to discuss my experience in the following:

	Yes	No
What I have done to plan to achieve team outcomes	What I have done to plan to achieve team outcomes Yes	What I have done to plan to achieve team outcomes No
How I have led a team to develop cohesion	How I have led a team to develop cohesion Yes	How I have led a team to develop cohesion No
How I have participated in and facilitated a work team	How I have participated in and facilitated a work team Yes	How I have participated in and facilitated a work team No
How I have liaised with management	How I have liaised with management Yes	How I have liaised with management No
Leadership behaviours displayed	Leadership behaviours displayed Yes	Leadership behaviours displayed No
Stakeholders involved in developing teamwork plan	Stakeholders involved in developing teamwork plan Yes	Stakeholders involved in developing teamwork plan No
Explain group dynamics	Explain group dynamics Yes	Explain group dynamics No

BSBREL402 - Build client relationships and business networks

For BSBREL402, Have you:

	Yes	No
Identified clients’ preferred communication styles and methods and potential barriers to communications and used appropriate communication styles and strategies?	Identified clients’ preferred communication styles and methods and potential barriers to communications and used appropriate communication styles and strategies? Yes	Identified clients’ preferred communication styles and methods and potential barriers to communications and used appropriate communication styles and strategies? No
Applied communication techniques to establish rapport and promote two-way communication?	Applied communication techniques to establish rapport and promote two-way communication? Yes	Applied communication techniques to establish rapport and promote two-way communication? No
Developed and implemented client loyalty strategies and service standards based on business objectives and client information?	Developed and implemented client loyalty strategies and service standards based on business objectives and client information? Yes	Developed and implemented client loyalty strategies and service standards based on business objectives and client information? No
Developed and implemented strategies to elicit feedback from clients and used it to improve relationships and customer satisfaction?	Developed and implemented strategies to elicit feedback from clients and used it to improve relationships and customer satisfaction? Yes	Developed and implemented strategies to elicit feedback from clients and used it to improve relationships and customer satisfaction? No
Maintained contacts and participated in formal and informal networks that supported the business and enhanced personal knowledge of the market?	Maintained contacts and participated in formal and informal networks that supported the business and enhanced personal knowledge of the market? Yes	Maintained contacts and participated in formal and informal networks that supported the business and enhanced personal knowledge of the market? No

I am able to discuss my experience in the following:

	Yes	No
What I have done to Initiate interpersonal communications with clients	What I have done to Initiate interpersonal communications with clients Yes	What I have done to Initiate interpersonal communications with clients No
How I have established client relationship management strategies	How I have established client relationship management strategies Yes	How I have established client relationship management strategies No
How I have maintained and improved ongoing relationships with clients	How I have maintained and improved ongoing relationships with clients Yes	How I have maintained and improved ongoing relationships with clients No
What I have done to build and maintain networks	What I have done to build and maintain networks Yes	What I have done to build and maintain networks No
Communication methods used to address barriers	Communication methods used to address barriers Yes	Communication methods used to address barriers No
Networks participated in	Networks participated in Yes	Networks participated in No
Maintaining networks	Maintaining networks Yes	Maintaining networks No

BSBREL401 - Establish networks

For BSBREL401, Have you:

	Yes	No
Identified and used networking opportunities?	Identified and used networking opportunities? Yes	Identified and used networking opportunities? No
Maintained records of relevant contacts?	Maintained records of relevant contacts? Yes	Maintained records of relevant contacts? No
Used written and verbal communication skills to establish, cultivate and promote professional business relationships?	Used written and verbal communication skills to establish, cultivate and promote professional business relationships? Yes	Used written and verbal communication skills to establish, cultivate and promote professional business relationships? No
Used feedback to improve promotional activities?	Used feedback to improve promotional activities? Yes	Used feedback to improve promotional activities? No

I am able to discuss my experience in the following:

	Yes	No
How I have developed and maintained business networks	How I have developed and maintained business networks Yes	How I have developed and maintained business networks No
How I have established and maintained business relationships	How I have established and maintained business relationships Yes	How I have established and maintained business relationships No
What I have done to promote the relationship	What I have done to promote the relationship Yes	What I have done to promote the relationship No

BSBITU309 - Product desktop published documents

For BSBITU309, Have you:

	Yes	No
Followed organisational and safe work practices including ergonomic requirements and energy and resource conservation techniques?	Followed organisational and safe work practices including ergonomic requirements and energy and resource conservation techniques? Yes	Followed organisational and safe work practices including ergonomic requirements and energy and resource conservation techniques? No
Adhered to organisational requirements for styling, data sequencing, following deadlines and storing documents?	Adhered to organisational requirements for styling, data sequencing, following deadlines and storing documents? Yes	Adhered to organisational requirements for styling, data sequencing, following deadlines and storing documents? No
Adhered to task requirements when producing documents?	Adhered to task requirements when producing documents? Yes	Adhered to task requirements when producing documents? No
Resolved issues including formatting, errors and omissions and/or problems with design or production?	Resolved issues including formatting, errors and omissions and/or problems with design or production? Yes	Resolved issues including formatting, errors and omissions and/or problems with design or production? No
Used appropriate data storage options?	Used appropriate data storage options? Yes	Used appropriate data storage options? No
Applied knowledge of functions and features of contemporary computer applications?	Applied knowledge of functions and features of contemporary computer applications? Yes	Applied knowledge of functions and features of contemporary computer applications? No
Communicated with relevant personal?	Communicated with relevant personal? Yes	Communicated with relevant personal? No

I am able to discuss my experience in the following:

	Yes	No
The organisational ergonomic and, energy and resource conservation techniques used.	The organisational ergonomic and, energy and resource conservation techniques used. Yes	The organisational ergonomic and, energy and resource conservation techniques used. No
Prepare to produce desktop published documents	Prepare to produce desktop published documents Yes	Prepare to produce desktop published documents No
How I setup and creating desktop published document	How I setup and creating desktop published document Yes	How I setup and creating desktop published document No
The process of finalising documents	The process of finalising documents Yes	The process of finalising documents No
Energy saving methods	Energy saving methods Yes	Energy saving methods No
Communication methods	Communication methods Yes	Communication methods No

BSBWRT301 - Write simple documents

For BSBWRT301, Have you:

	Yes	No
Planned, drafted and finalised three different simple documents that accurately conveyed the required basic information in a format suitable for the intended audience and in accordance with organisational policies and procedures for document production?	Planned, drafted and finalised three different simple documents that accurately conveyed the required basic information in a format suitable for the intended audience and in accordance with organisational policies and procedures for document production? Yes	Planned, drafted and finalised three different simple documents that accurately conveyed the required basic information in a format suitable for the intended audience and in accordance with organisational policies and procedures for document production? No

I am able to discuss my experience in the following:

	Yes	No
The process of planning simple documents	The process of planning simple documents Yes	The process of planning simple documents No
The process of drafting, reviewing and writing the final document.	The process of drafting, reviewing and writing the final document. Yes	The process of drafting, reviewing and writing the final document. No

Evidence Continued...

Workplace documentation:

Portfolio / project plan / strategy
Strategic plans you have monitored/implemented
Mentoring program objectives
Mentor and mentee selection criteria
Recruitment and matching of mentors with mentees
Mentor and mentee induction program
Mentor records management
Mentoring program tools and resources plan
Communication strategies
Strategies for development of others competence and performance
Personal efficacy strategies
Evaluations of personal development
Resource procurement
Modifications of learning strategies
Evaluation of learning strategy outcomes
Improvement plans for learning strategies

File Upload

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BSBLDR804 - Influence and shape diversity management

For BSBLDR804, Have you:

	Yes	No
Researched, analysed and communicated legislation, regulations and initiatives for diversity?	Researched, analysed and communicated legislation, regulations and initiatives for diversity? Yes	Researched, analysed and communicated legislation, regulations and initiatives for diversity? No
Worked with stakeholders to develop and communicate a shared vision and strategic priorities for managing diversity?	Worked with stakeholders to develop and communicate a shared vision and strategic priorities for managing diversity? Yes	Worked with stakeholders to develop and communicate a shared vision and strategic priorities for managing diversity? No
Integrated diversity policies and procedures within and across all human resource, management and operational functions and areas of the business including strategic plans and key performance indicators, policies and procedures, training, and recruitment?	Integrated diversity policies and procedures within and across all human resource, management and operational functions and areas of the business including strategic plans and key performance indicators, policies and procedures, training, and recruitment? Yes	Integrated diversity policies and procedures within and across all human resource, management and operational functions and areas of the business including strategic plans and key performance indicators, policies and procedures, training, and recruitment? No
Developed, supported and resourced initiatives to attract and advance equity groups including identifying and celebrating success, and modelling different leadership styles?	Developed, supported and resourced initiatives to attract and advance equity groups including identifying and celebrating success, and modelling different leadership styles? Yes	Developed, supported and resourced initiatives to attract and advance equity groups including identifying and celebrating success, and modelling different leadership styles? No
Monitored and reviewed diversity priorities and processes?	Monitored and reviewed diversity priorities and processes? Yes	Monitored and reviewed diversity priorities and processes? No

I am able to discuss my experience in the following:

	Yes	No
How I have influenced organisational culture	How I have influenced organisational culture Yes	How I have influenced organisational culture No
How I have provided strategic direction in diversity management	How I have provided strategic direction in diversity management Yes	How I have provided strategic direction in diversity management No
How I have formulated strategic diversity priorities for the organisation	How I have formulated strategic diversity priorities for the organisation Yes	How I have formulated strategic diversity priorities for the organisation No
Merit based employment	Merit based employment Yes	Merit based employment No

BSBHRM405 - Support the recruitment, selection and induction of staff

For BSBHRM405, Have you:

	Yes	No
Prepared job descriptions?	Prepared job descriptions? Yes	Prepared job descriptions? No
Used job descriptions to support sourcing, selecting and appointing suitable staff?	Used job descriptions to support sourcing, selecting and appointing suitable staff? Yes	Used job descriptions to support sourcing, selecting and appointing suitable staff? No
Used different advertising channels to promote vacancies and/or establish a potential talent pool?	Used different advertising channels to promote vacancies and/or establish a potential talent pool? Yes	Used different advertising channels to promote vacancies and/or establish a potential talent pool? No
Consulted with managers to gain approvals?	Consulted with managers to gain approvals? Yes	Consulted with managers to gain approvals? No
Developed selection criteria and interview questions in consultation with relevant personnel?	Developed selection criteria and interview questions in consultation with relevant personnel? Yes	Developed selection criteria and interview questions in consultation with relevant personnel? No
Scheduled interviews and advised relevant people of times, dates and venues?	Scheduled interviews and advised relevant people of times, dates and venues? Yes	Scheduled interviews and advised relevant people of times, dates and venues? No
Participated in interviews and other selection techniques including assessing candidates against selection criteria to short list them?	Participated in interviews and other selection techniques including assessing candidates against selection criteria to short list them? Yes	Participated in interviews and other selection techniques including assessing candidates against selection criteria to short list them? No
Obtained referees’ reports?	Obtained referees’ reports? Yes	Obtained referees’ reports? No
Prepared and distributed a selection report including feedback to give unsuccessful candidates?	Prepared and distributed a selection report including feedback to give unsuccessful candidates? Yes	Prepared and distributed a selection report including feedback to give unsuccessful candidates? No
Advised unsuccessful candidates of the results?	Advised unsuccessful candidates of the results? Yes	Advised unsuccessful candidates of the results? No
Secured preferred candidate’s agreement and provided an employment contract?	Secured preferred candidate’s agreement and provided an employment contract? Yes	Secured preferred candidate’s agreement and provided an employment contract? No
Advised other staff of the successful candidate and arranged induction.?	Advised other staff of the successful candidate and arranged induction.? Yes	Advised other staff of the successful candidate and arranged induction.? No

I am able to discuss my experience in the following:

	Yes	No
What I have done to plan for recruitment	What I have done to plan for recruitment Yes	What I have done to plan for recruitment No
What I have done to plan for selection	What I have done to plan for selection Yes	What I have done to plan for selection No
How I have supported the selection process	How I have supported the selection process Yes	How I have supported the selection process No
How I have inducted the successful candidate	How I have inducted the successful candidate Yes	How I have inducted the successful candidate No

BSBWOR501 - Manage personal work priorities and professional development

For BSBWOR501, Have you:

	Yes	No
Used business technology to create and use systems and processes to organise and prioritise tasks and commitments?	Used business technology to create and use systems and processes to organise and prioritise tasks and commitments? Yes	Used business technology to create and use systems and processes to organise and prioritise tasks and commitments? No
Measured and maintained personal work performance including assessing competency against competency standards and seeking feedback?	Measured and maintained personal work performance including assessing competency against competency standards and seeking feedback? Yes	Measured and maintained personal work performance including assessing competency against competency standards and seeking feedback? No
Maintained an appropriate work-life balance to manage personal health and stress?	Maintained an appropriate work-life balance to manage personal health and stress? Yes	Maintained an appropriate work-life balance to manage personal health and stress? No
Participated in networks?	Participated in networks? Yes	Participated in networks? No
Developed a personal development plan which included career objectives and an action plan?	Developed a personal development plan which included career objectives and an action plan? Yes	Developed a personal development plan which included career objectives and an action plan? No
Developed new skills?	Developed new skills? Yes	Developed new skills? No

I am able to discuss my experience in the following:

	Yes	No
How I have established personal work goals	How I have established personal work goals Yes	How I have established personal work goals No
What I done to set and meet my own work priorities	What I done to set and meet my own work priorities Yes	What I done to set and meet my own work priorities No
How I have developed and maintained professional competence	How I have developed and maintained professional competence Yes	How I have developed and maintained professional competence No

BSBWOR404 - Develop work priorities

For BSBWOR404, Have you:

	Yes	No
Prepared and communicated own work plan?	Prepared and communicated own work plan? Yes	Prepared and communicated own work plan? No
Scheduled work objectives and tasks to support the achievement of the workgroup goals?	Scheduled work objectives and tasks to support the achievement of the workgroup goals? Yes	Scheduled work objectives and tasks to support the achievement of the workgroup goals? No
Reviewed own work performance against workgroup objectives through self-assessment and seeking and acting on feedback from clients and colleagues?	Reviewed own work performance against workgroup objectives through self-assessment and seeking and acting on feedback from clients and colleagues? Yes	Reviewed own work performance against workgroup objectives through self-assessment and seeking and acting on feedback from clients and colleagues? No
Planned and accessed learning opportunities to extend personal work competencies?	Planned and accessed learning opportunities to extend personal work competencies? Yes	Planned and accessed learning opportunities to extend personal work competencies? No

I am able to discuss my experience in the following:

	Yes	No
How I have planned and completed my own work schedule	How I have planned and completed my own work schedule Yes	How I have planned and completed my own work schedule No
How I have planned and completed my own work schedule	How I have planned and completed my own work schedule Yes	How I have planned and completed my own work schedule No
How I have co-ordinated professional development	How I have co-ordinated professional development Yes	How I have co-ordinated professional development No
Importance of taking accountability for own work tasks	Importance of taking accountability for own work tasks Yes	Importance of taking accountability for own work tasks No
Most recent PD completed	Most recent PD completed Yes	Most recent PD completed No
Technology types used for scheduling	Technology types used for scheduling Yes	Technology types used for scheduling No
How priorities are determined	How priorities are determined Yes	How priorities are determined No

BSBMGT401 - Show leadership in the workplace

For BSBMGT401, Have you:

	Yes	No
Identified the organisation’s standards and values, whether stated or implied by the way the organisation conducts its business?	Identified the organisation’s standards and values, whether stated or implied by the way the organisation conducts its business? Yes	Identified the organisation’s standards and values, whether stated or implied by the way the organisation conducts its business? No
Evaluated own behaviour and performance against these and adjusted to achieve required standards?	Evaluated own behaviour and performance against these and adjusted to achieve required standards? Yes	Evaluated own behaviour and performance against these and adjusted to achieve required standards? No
Developed and implemented performance plans and key performance indicators (KPIs) to meet organisation’s goals and objectives?	Developed and implemented performance plans and key performance indicators (KPIs) to meet organisation’s goals and objectives? Yes	Developed and implemented performance plans and key performance indicators (KPIs) to meet organisation’s goals and objectives? No
Used established communication channels to raise questions about standards and values that may be damaging to the organisation?	Used established communication channels to raise questions about standards and values that may be damaging to the organisation? Yes	Used established communication channels to raise questions about standards and values that may be damaging to the organisation? No
Ensured own behaviour and performance contributes to the integrity and credibility of the organisation?	Ensured own behaviour and performance contributes to the integrity and credibility of the organisation? Yes	Ensured own behaviour and performance contributes to the integrity and credibility of the organisation? No
Facilitated processes to make decisions?	Facilitated processes to make decisions? Yes	Facilitated processes to make decisions? No
Communicated about making and implementing decisions?	Communicated about making and implementing decisions? Yes	Communicated about making and implementing decisions? No

I am able to discuss my experience in the following:

	Yes	No
How I have modelled high standards of management performance and behaviour	How I have modelled high standards of management performance and behaviour Yes	How I have modelled high standards of management performance and behaviour No
How I have enhanced an organisation’s image	How I have enhanced an organisation’s image Yes	How I have enhanced an organisation’s image No
What I have done to make informed decisions	What I have done to make informed decisions Yes	What I have done to make informed decisions No
KPIs developed	KPIs developed Yes	KPIs developed No
Communication with stakeholders to make and implement decisions	Communication with stakeholders to make and implement decisions Yes	Communication with stakeholders to make and implement decisions No
Monitoring process of decisions implemented	Monitoring process of decisions implemented Yes	Monitoring process of decisions implemented No

BSBWHS302 - Apply knowledge of WHS legislation in the workplace

For BSBWHS302, Have you:

	Yes	No
Identified and applied work health and safety (WHS) legislative requirements applicable to the workplace, occupation and industry, including keeping up to date with legislation and relevant publications?	Identified and applied work health and safety (WHS) legislative requirements applicable to the workplace, occupation and industry, including keeping up to date with legislation and relevant publications? Yes	Identified and applied work health and safety (WHS) legislative requirements applicable to the workplace, occupation and industry, including keeping up to date with legislation and relevant publications? No
Identified and acted on non-compliances with WHS legislation?	Identified and acted on non-compliances with WHS legislation? Yes	Identified and acted on non-compliances with WHS legislation? No
Identified duty holders?	Identified duty holders? Yes	Identified duty holders? No
Communicated WHS information to others?	Communicated WHS information to others? Yes	Communicated WHS information to others? No
Referred issues of non-compliance to responsible persons or authorities and sought advice from appropriate sources?	Referred issues of non-compliance to responsible persons or authorities and sought advice from appropriate sources? Yes	Referred issues of non-compliance to responsible persons or authorities and sought advice from appropriate sources? No

I am able to discuss my experience in the following:

	Yes	No
How I have determined the legal framework for workplace WHS	How I have determined the legal framework for workplace WHS Yes	How I have determined the legal framework for workplace WHS No
How I have contributed to activity that reflects WHS legislative requirements, such as meetings etc.	How I have contributed to activity that reflects WHS legislative requirements, such as meetings etc. Yes	How I have contributed to activity that reflects WHS legislative requirements, such as meetings etc. No
What I have done to keep up to date with legislation and relevant publications	What I have done to keep up to date with legislation and relevant publications Yes	What I have done to keep up to date with legislation and relevant publications No
Sources of WHS information	Sources of WHS information Yes	Sources of WHS information No
Duty holders’ responsibilities	Duty holders’ responsibilities Yes	Duty holders’ responsibilities No
Referral process	Referral process Yes	Referral process No

Evidence Continued...

Professional Development / Certificate/ Training Logs

Ethical Management training or certification
Project management training or certification

Written communications including Emails, Letters, Forms or Other

Feedback from stakeholders
Letters of support from team or employer (i.e employer/manager testimonial of workplace evidence)
Interaction between stakeholders/colleagues/business relationships that reflect leadership
Professional engagements
Collaborative communication

Evidence

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Mandatory Evidence

Resume
Position Description

Performance Appraisals including:

How you have lead and supported team, recruited individuals, mentoring, reach goals
Your interactions with clients, residents, community partners, family, maintaining respectful relationships
Following policy and procedures, initiating changes, identifying risks, contributions, improvements, etc

Professional Development log / certificate / statement

Conflict resolution, handling difficult people, diversity, cultural safety, communication, leadership
Business technology, systems,
New legislation, policy updates, workplace documents and systems, human rights, complaints processes, etc
Customer relations, business networks, personal development,
Training/Leadership logs
Risk assessments

Photos / Videos / Media

Interaction with clients
Events attended, activities that you have led, groups that you have facilitated that show the diversity of your interactions
Activities that encourage and support skills development
Other evidence that demonstrates self-determination, participation, empowerment, or other positive outcomes for a client
Presentations you have created (e.g. Microsoft PowerPoint)

Minutes of Meetings in which you have participated in:

Your leaderships skills implementing changes in the workplace
Responding to feedback and evaluations,
Strategies for meeting business goals,
Updates regarding legislation, processes, etc
Contribution to WHS

Written communications including Emails, Letters, Forms or Other

Regarding any issues, clarification with a supervisor, etc
Regarding skills development, reviews required, new ideas, actions etc
Dealing with difficult people, conflict resolution, strategies to minimise behaviours of concern
Encouraging team members, building rapport, relationship building
Training or advising staff of changes to systems, procedural matters
Workplace documents that you have completed (i.e., incident report, improvement form, risk assessment, activity approval, plan, etc)
Documents / plans that address diversity that you have been involved with
Documents you have produced for activities or planning purposes
Completed workplace documentation to improve responsiveness to legal and ethical requirements (continuous improvements, forms, etc)
Brochures, posters or other documents produced by yourself
Policies & procedures that you use or access to find out further information (links to these or screen shots, hard copies, etc)
Policies & procedures that you have produced, reviewed, implemented or approved

Performance Appraisals including:

Comments of support you have provided and received
Your performance on completing your work practices
Following objectives/plans
Keeping your colleagues informed

Workplace Documentation

Portfolio / project plan / strategy
Strategic plans you have monitored/implemented
Mentoring program objectives
Mentor and mentee selection criteria
Recruitment and matching of mentors with mentees
Mentor and mentee induction program
Mentor records management
Mentoring program tools and resources plan
Communication strategies
Strategies for development of others competence and performance
Personal efficacy strategies
Evaluations of personal development

Professional Development / Certificate/ Training Logs

Ethical Management training or certification
Project management training or certification

Written communications including Emails, Letters, Forms or Other

Feedback from stakeholders
Letters of support from team or employer (i.e employer/manager testimonial of workplace evidence)
Interaction between stakeholders/colleagues/business relationships that reflect leadership
Professional engagements
Collaborative communication

Workplace Documentation

Personal development register
Customer service training
Marketing Strategies and Plans you have developed or were involved in
Marketing research documents
Agendas, meeting minutes, meeting structure information you have developed
Risk control measures/policies and procedures

Professional Development / Certificate / Training logs

Project management training
Workplace health and safety training

Minutes of Meetings you have participated, relating to:

Customer service strategies and/or improvements
Where you are the chairman
Workplace health and safety
Risk assessment and control measures
Project management

Written communications including Emails, Letters, Forms or Other

Customer complaint records/feedback/survey forms
Created marketing documents
Risk assessment tools/forms
Timelines of projects completed
Documents and templates created to suit purpose
Style guides created and/or followed

Workplace Documentation

Customer service training
Marketing Strategies and Plans you have developed or where involved in
Marketing research documents
Agendas, meeting minutes, meeting structure information you have developed
Risk control measures/policies and procedures
Operational plans and monitoring evidence
Induction of new employee confirmation documents/induction kit
Performance reviews you’ve undertaken
Employment check records
Budget and financial information

Professional Development / Certificate / Training logs

Project management training
Workplace health and safety training
Emotional intelligence workshop/seminar attendance record
Networking memberships (LinkedIn etc.)

Minutes of Meetings you have participated, relating to:

Customer service strategies and/or improvements
Where you are the chairman
Workplace health and safety
Risk assessment and control measures
Project management
Cultural diversity
Consultation with staff

Written communications including Emails, Letters, Forms or Other

Customer complaint records/feedback/survey forms
Created marketing documents
Risk assessment tools/forms
Timelines of projects completed
Documents and templates created to suit purpose
Style guides created and/or followed
Samples of workplace communication
Letters of support you have provided/received
Correspondence/evidence of arranging guidance or counselling services
Staff member feedback forms/reports

Business/Client Information you have created or contributed to:

Business Plan
Contingency plans
Financial Plan
Digital / non-digital marketing strategies
Digital marketing analysis
Marketing activity/logs
Online selling plan
Operational Plan
Profit and Loss
Balance sheets
Copies of networks you are a member of
Feedback reports
Business registration
MOUs (Memorandum of understanding)

Minutes of Meetings you have contributed to

Marketing meetings
Financial Meetings
Business/organisational plans or changes
Meetings with networking groups/ business relationships

Written communications including Emails, Letters, Forms or Other

Customer feedback forms
Duties list/ Work schedules
Surveys conducted by clients associated to you

Workplace Documentation

Operational Plan
Resource acquisitions
Policy and Procedures before and after improvements
Projects you have undertaken (including project tools)
Outlook/to-do task application schedules of priorities

Photos / Videos / Media

PowerPoint and/or Oral presentations or training
Team building activities
Photos of project progression
Networking events attended

Professional Development log / Certificate / Statements

Workplace health and safety training
Team building attendance record
Project management training logs

Minutes of Meetings in with you have participated in regarding:

Workplace Health and Safety
Customer service improvements/feedback/complaints
Continuous improvement
New network relationships
Goals, KPIs and task priorities

Written communications including Emails, Letters, Forms or Other

PCBU Duties
Presentation notes/ aids/ handouts
Survey/feedback/complaint forms regarding customer service
Team contribution memos/correspondence
Networking correspondence

Photos / Videos / Media

Interaction with clients
Events attended, activities that you have led, groups that you have facilitated that show the diversity of your interactions
Scheduling systems used
Of your workstation and surroundings
Flyers, invitations etc. you have created
PowerPoint Presentations and/or handouts you have created
Master documents

Minutes of Meetings of which you have participated in that include topics of:

Workplace health and safety meetings
Responding to feedback and evaluations on customer service and/or complaints
Updates or discussions on legislation, processes, etc

Written communications and/or documents including Emails, Letters, Forms or Other

Simple documents you have created
Documents you have designed and produced
2 x 5minute typing test certificates with a minimum of 98% accuracy (or previously obtained typing test certificate)
Workplace documents that you have completed (i.e., incident report, improvement form, risk assessment, activity approval, plan, etc)
Documents / plans that address diversity that you have been involved with
Scheduling emails etc.
Customer service training records
Created and dispersed memos, letters, spreadsheets, reports
Correspondence discussing drafting and finalising documents

File Upload

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Supervisor information

Recognitional of Prior Learning requires currency in the relevant industry. Recent employment is considered to be within the last 3 years. In the space below, please nominate supervisors from the last 3 years that we can contact to verify your experience and industry skills & knowledge. The nominated supervisor/s are also required to have relevant industry qualifications.

Supervisor 1

Name

Organisation/Employer

Contact Number

Supervisor 2

Name

Organisation/Employer

Contact Number

Candidate Acknoweldgement

By signing this form, I confirm that the information provided in the above document is true and reflective of my own knowledge and experience within my industry. I will be held liable for any misinformation provided.

Signature

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Business RPLCertify your business experience!

Instructions

BSBLDR801 - Lead personal and strategic transformation

BSBLDR802 - lead the strategic planning process for an organisation

BSBRSK401 - Identify risk and apply risk management processes

BSBLDR511 - Develop and use emotional intelligence

BSBMGT517 - Manage operational plan

BSBSMB404 - Undertake small business planning

BSBSMB421 - Manage small business finances

BSBITU307 - Develop keyboarding speed and accuracy

BSBWHS201 - Contribute to health and safety of self and others

BSBWHS401 - Implement and monitor WHS policies, procedures and programs to meet legislative requirements

BSBCMM401 - Make a presentation

BSBLDR803 - Develop and cultivate collaborative partnerships and relationships

BSBADM506 - Manage business document design and development

BSBLDR502 - Lead and manage effective workplace relationships

BSBWOR502 - Lead and manage team effectiveness

BSBSMB415 - Refine and strengthen a small business

BSBLDR401 - Communicate effectively as a workplace leader

BSBCUS401 - Coordinate implementation of customer services strategies

BSBCUS402 - Address customer needs

BSBADM307 - Organise schedules

BSBCMM301 - Process customer complaints

BSBLDR805 - Lead and influence change

BSBLED805 - Plan and implement a mentoring program

BSBADM502 - Manage meetings

BSBMKG501 - Identify and evaluate marking opportunities

BSBSMB423 - Create a digital technology plan for small business

BSBSMB401 - Establish and comply with legal and risk requirements of small business

BSBLED401 - Develop teams and individuals

BSBMGT402 - Implement operational plan

BSBCUS301 - Delivery and monitor a service to customers

BSBDIV301 - Work effectively with diversity

BSBLED802 - Lead learning strategy implementation

BSBLDR806 - Lead and influence ethical practice

BSBSMB402 - Plan small business finances

BSBSMB403 - Market the small business

BSBMGT403 - Implement continuous improvement

BSBLDR402 - Lead effective workplace relationships

BSBMGT502 - Manage people performance

BSBMKG506 - Plan market research

BSBPMG522 - Undertake project work

BSBITU312 - Create electronic presentations

BSBITU313 - Design and produce digital text documents

BSBITU314 - Design and produce spreadsheets

Evidence

BSBPMG803 - Manage and review portfolio performance

BSBLDR513 - Communicate with influence

BSBCUS501 - Manage quality customer service

BSBLDR403 - Lead team effectiveness

BSBREL402 - Build client relationships and business networks

BSBREL401 - Establish networks

BSBITU309 - Product desktop published documents

BSBWRT301 - Write simple documents

Evidence Continued...

BSBLDR804 - Influence and shape diversity management

BSBHRM405 - Support the recruitment, selection and induction of staff

BSBWOR501 - Manage personal work priorities and professional development

BSBWOR404 - Develop work priorities

BSBMGT401 - Show leadership in the workplace

BSBWHS302 - Apply knowledge of WHS legislation in the workplace

Evidence Continued...

Evidence

Supervisor information

Supervisor 1

Supervisor 2

Candidate Acknoweldgement

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